Networking Like A Human
The word “networking” makes Sarah Betts cringe. Yet she has a reputation among her friends and coworkers as “The Networking Queen.” She shares how she became so connected, and how she managed to make connections that are meaningful.
How We Gave Customers A Seat At The Table By Creating A Product Support Coordinator Role
Andrea Silas, VP of Technical Support at DreamHost, shares how their support team bring customer perspective into company decision-making processes via a Product Support Coordinator role.
5 Management Tips From A Former Teacher
A long long time ago, in a world before I did customer support, I was a teacher. I spent 4 years teaching middle and high school students drama in Scotland, which definitely had its ups and downs. Most importantly, I learned a lot from managing groups of 20 students...
What Support Leaders Wish They Had Known When They Transitioned To Leadership Roles
This article was produced in collaboration with Influx as part of our supported channels program. We appreciate their support as it helps us invest in content for the greater Support Driven community. Want to be part of the discussion? Join us in the #leadership...
6 Things to Consider when Considering Outsourcing
There are six very important things to consider when thinking about using an outsourcing provider.