On-Boarding in a Distributed World – Best Practices and Perspective
When people hear “remote work” or “work from home” they almost always think that the person they’re talking to really just means sitting in front of the TV watching Buffy reruns with Slack open on their laptop on the coffee table. However, a recent study by IWG found...
Announcing the 2019 Heads of Support Program 🎉
The Support Driven Heads of Support Program is an all-round leadership development program that includes a conference, survey, and webinar series. It kicks off with the opening of the 2nd annual Heads of Support Survey and registration for the first leadership webinar.
Networking Like A Human
The word “networking” makes Sarah Betts cringe. Yet she has a reputation among her friends and coworkers as “The Networking Queen.” She shares how she became so connected, and how she managed to make connections that are meaningful.
How We Gave Customers A Seat At The Table By Creating A Product Support Coordinator Role
Andrea Silas, VP of Technical Support at DreamHost, shares how their support team bring customer perspective into company decision-making processes via a Product Support Coordinator role.
