by Valentina Thörner | Jul 23, 2019 | Articles, Data & Metrics, Featured, Quality
On our quest to help companies increase the quality of their customer service, Klaus is sponsoring the #quality channel in the Support Driven Slack. Here’s our insight into a popular topic discussed in the community: how many factors should we rate when assessing...
by Leslie O'Flahavan | Jul 11, 2019 | Articles, Essentials of Support, Featured
Leslie presented this as a workshop at SD Expo Americas. Thank you, Leslie! — Andrea B. You know that scene in the heist movie? The one that comes right after the criminals rob the bank but right before the cops bust in? When the ringleader says, “We’ve got to...
by Kristen Zuck | Jul 2, 2019 | Articles, Featured
Building a career in support can be a daunting endeavor. Many companies don’t have a clear career path for their support teams and the industry is changing and growing constantly. So it’s easy to find yourself asking where do I even begin, when it comes to finding...
by Shannon Winter | Jun 18, 2019 | Articles, Featured, Incident Communication
This article was produced in collaboration with Statuspage as part of our supported channels program. We appreciate their support as it helps us invest in content for the greater Support Driven community. Want to be part of the discussion? Join us in #incident-comms...
by Nicole Garman | Jun 13, 2019 | Articles, Featured, Leadership
As part of the Influx sponsorship of the #leadership channel in the Support Driven Slack, we wanted to find and share simple techniques to build better support teams. We’ve learned so much from the #leadership channel over the last two years, and we thought we could...
by Lucy Jasper | Apr 30, 2019 | Featured, Leadership
As part of the Influx sponsorship of the #leadership channel, we wanted to find and share simple techniques to build better support teams. We’ve learned so much from the #leadership channel over the last two years, and we thought we could contribute by pulling out...
