6 Things to Consider when Considering Outsourcing
There are six very important things to consider when thinking about using an outsourcing provider.
Volunteer for Support Driven Leadership Summit!
We’re getting ready for the 2019 Support Driven Leadership Summit and we would love to have your help at the event! Volunteers will have the chance to contribute to and participate in the Leadership Summit: meet attendees and speakers, provide support for the...
How many factors should you rate when conducting quality assurance? Here are 3 big ones
On our quest to help companies increase the quality of their customer service, Klaus is sponsoring the #quality channel in the Support Driven Slack. Here’s our insight into a popular topic discussed in the community: how many factors should we rate when assessing...
Getting Our Stories Straight: How to Deliver Consistent Communication in an Omnichannel World
Leslie presented this as a workshop at SD Expo Americas. Thank you, Leslie! — Andrea B. You know that scene in the heist movie? The one that comes right after the criminals rob the bank but right before the cops bust in? When the ringleader says, “We’ve got to...
Don’t Let Imposter Syndrome Hold You Back
Building a career in support can be a daunting endeavor. Many companies don’t have a clear career path for their support teams and the industry is changing and growing constantly. So it’s easy to find yourself asking where do I even begin, when it comes to finding...