Your Support Driven Leadership Summit Recap!
Thank you so much for helping to make Support Driven Leadership Summit 2019 such a success! Every speaker, volunteer, sponsor, and attendee plays a critical role in the success of the event. We’d like to extend a huge thanks to our sponsors: Automattic,...
Forecasting For Support Coverage: Growing Is Never Linear!
Past, present, and future conditions can affect how you forecast your team’s growth. Andrea Silas, VP of Technical Support at DreamHost, shares variables to consider when forecasting, and which ones to begin with.
Grab Your Spot! Three Heads of Support Webinars Are Coming Up In October
We’re excited to launch a series of webinars to provide location-agnostic ways for support leaders to ask questions and be involved in deeper conversations on topics like remote leadership, hiring, and striking the right balance between answering customers in the queue, supporting your team, and engaging with the rest of your company.
Announcing the 2019 Heads of Support Program 🎉
The Support Driven Heads of Support Program is an all-round leadership development program that includes a conference, survey, and webinar series. It kicks off with the opening of the 2nd annual Heads of Support Survey and registration for the first leadership webinar.