To Leaderboard or Not, That is the Question

To Leaderboard or Not, That is the Question

Summer is a slow time at a lot of companies, which is something support leaders should take advantage of. It’s a good opportunity to think about the high-level stuff we’re sometimes not able to fully focus on when things are busy. Stuff like: What’s the best way to...
Going as ‘Above and Beyond’ as Necessary

Going as ‘Above and Beyond’ as Necessary

Often Support Representatives are asked to go ‘above & beyond”, but what does that really mean?  This was asked in the #leadership channel on the Support Driven Slack channel this past month and this article will summarize some of the key things to...