by Andrea Badgley | Sep 25, 2019 | Articles, Leadership, Remote
We’re excited to launch a series of webinars to provide location-agnostic ways for support leaders to ask questions and be involved in deeper conversations on topics like remote leadership, hiring, and striking the right balance between answering customers in the queue, supporting your team, and engaging with the rest of your company.
by Andrea Badgley | Sep 20, 2019 | Announcements, Leadership, Surveys
The Support Driven Heads of Support Program is an all-round leadership development program that includes a conference, survey, and webinar series. It kicks off with the opening of the 2nd annual Heads of Support Survey and registration for the first leadership webinar.
by Andrea Badgley | Aug 26, 2019 | Articles, Career Development, Events, Leadership, Leadership Summit 2019
When you attend a Support Driven event, there’s a good chance you’ll make meaningful connections that ultimately impact your career. In this 2 minute video, Josh Magsam, now Director of Partner Operations at PartnerHero, tells about what happened to him...
by Andra Roston | Aug 19, 2019 | Articles, Featured, Leadership, Leadership Summit 2019
A long long time ago, in a world before I did customer support, I was a teacher. I spent 4 years teaching middle and high school students drama in Scotland, which definitely had its ups and downs. Most importantly, I learned a lot from managing groups of 20 students...
by Nicole Garman | Aug 13, 2019 | Featured, Leadership
This article was produced in collaboration with Influx as part of our supported channels program. We appreciate their support as it helps us invest in content for the greater Support Driven community. Want to be part of the discussion? Join us in the #leadership...
by Nicole Garman | Jun 13, 2019 | Articles, Featured, Leadership
As part of the Influx sponsorship of the #leadership channel in the Support Driven Slack, we wanted to find and share simple techniques to build better support teams. We’ve learned so much from the #leadership channel over the last two years, and we thought we could...
