by Sarah Blackstock | Oct 11, 2018 | Events, Leadership, Summit
Support Driven Leadership Summit is a little over two weeks away! We’re looking forward to seeing everyone on October 29th at HubSpot HQ! Keep reading for information on the food at Summit, the welcome party details, the official event guide, and more! Food at Summit...
by Sarah Blackstock | Oct 5, 2018 | Events, Leadership, Summit
Support Driven Leadership Summit is in 24 days! We’re so excited to see everyone at HubSpot HQ on October 29 to kick things off! Keep reading for details on a new panel, how to get to know your fellow attendees a bit before the big event, and a few more speakers to...
by Lindsay Konsko | Sep 26, 2018 | Leadership
Let’s start with an obvious, uncontroversial statement: Working with customers can be really, really hard. As customer support leaders, part of our role is to help team members manage challenging customer conversations, but it’s not always clear how to do that....
by Sarah Blackstock | Sep 20, 2018 | Events, Leadership, Summit
Join us for the HubSpot Half-Day on October 31 to learn from one of the fastest scale stories in SaaS: HubSpot! Founded in 2006, HubSpot has nearly 50,000 customers and 2,500 employees, with over 500 on its Customer Success Team. But HubSpot wasn’t always a success....
by Sarah Blackstock | Sep 12, 2018 | Events, Leadership, Summit
Only seven weeks until Support Driven Leadership Summit! Do you have your ticket yet? It’s happening October 29 and 30 at HubSpot HQ, and we’re hard at work finalizing all the details to make it a great event. Keep reading for details on volunteers still needed, how...
by Kristen Zuck | Aug 29, 2018 | Leadership
Another busy week in the Support Driven Leadership Channel! There were quite a few questions but here are some highlights around stress management, appropriate language when referring to customers, and dealing with abusive difficult customers. Stress Management Some...
