by Andra Roston | Aug 19, 2019 | Articles, Featured, Leadership, Leadership Summit 2019
A long long time ago, in a world before I did customer support, I was a teacher. I spent 4 years teaching middle and high school students drama in Scotland, which definitely had its ups and downs. Most importantly, I learned a lot from managing groups of 20 students...
by Nicole Garman | Aug 13, 2019 | Featured, Leadership
This article was produced in collaboration with Influx as part of our supported channels program. We appreciate their support as it helps us invest in content for the greater Support Driven community. Want to be part of the discussion? Join us in the #leadership...
by Nicole Garman | Jun 13, 2019 | Articles, Featured, Leadership
As part of the Influx sponsorship of the #leadership channel in the Support Driven Slack, we wanted to find and share simple techniques to build better support teams. We’ve learned so much from the #leadership channel over the last two years, and we thought we could...
by Leslie O'Flahavan | Jun 11, 2019 | Articles, Leadership
So, you want to hire support agents who can communicate with your customers via email, chat, and social media. Who doesn’t? But this range of writing skills—and enthusiasm for writing to customers all day long—isn’t common. How can you discover whether the applicant...
by Andrea Badgley | May 1, 2019 | Announcements, Events, Leadership, Leadership Summit 2019
Support Driven Leadership Summit was a success in 2018 — it sold out and had a waiting list we were not able to get through. This shows us that the Support Driven community values a Customer Support leadership conference. So we’re doing it again! The 2019...
by Lucy Jasper | Apr 30, 2019 | Featured, Leadership
As part of the Influx sponsorship of the #leadership channel, we wanted to find and share simple techniques to build better support teams. We’ve learned so much from the #leadership channel over the last two years, and we thought we could contribute by pulling out...
