by Kristen Zuck | Aug 29, 2018 | Leadership
Another busy week in the Support Driven Leadership Channel! There were quite a few questions but here are some highlights around stress management, appropriate language when referring to customers, and dealing with abusive difficult customers. Stress Management Some...
by Andrea Badgley | Aug 29, 2018 | Announcements, Career, Leadership, Reads
Hi everyone! I started reading Crucial Conversations: Tools for Talking When Stakes Are High last week. When I mentioned something I’d learned from it to Scott, he said, “I’d like to read that, too. Maybe we could carve out some time every few...
by Sarah Blackstock | Aug 24, 2018 | Events, Leadership, Summit
Support Driven Leadership Summit is in nine weeks! Do you have your ticket yet? If you haven’t checked the Summit site for updates lately, we’ve shared a few more details to help as make your plans. Schedule Details are Live! Curious about the topics of the case...
by Lindsay Konsko | Aug 15, 2018 | Leadership
Summer is a slow time at a lot of companies, which is something support leaders should take advantage of. It’s a good opportunity to think about the high-level stuff we’re sometimes not able to fully focus on when things are busy. Stuff like: What’s the best way to...
by Sarah Blackstock | Aug 13, 2018 | Events, Leadership, Summit
Summit is only 77 days away! We’ve been busy arranging all the details to make it a great event. If you haven’t checked the Summit site lately, take a look! Be sure to check out the speakers—with more coming very soon—and the location details we’ve added to help as...
by Craig Stoss | Aug 6, 2018 | Leadership
Often Support Representatives are asked to go ‘above & beyond”, but what does that really mean? This was asked in the #leadership channel on the Support Driven Slack channel this past month and this article will summarize some of the key things to...
