by Andrea Silas | Sep 26, 2019 | Articles, Leadership, Operations
Past, present, and future conditions can affect how you forecast your team’s growth. Andrea Silas, VP of Technical Support at DreamHost, shares variables to consider when forecasting, and which ones to begin with.
by Andrea Silas | Sep 3, 2019 | Articles, Featured, Operations
Andrea Silas, VP of Technical Support at DreamHost, shares how their support team bring customer perspective into company decision-making processes via a Product Support Coordinator role.
by Andrea Badgley | Aug 12, 2019 | Articles, Operations, Show Your Work
Photo of Atual Gawande’s Checklist Manifesto from Support Driven book club In the past 18 months since I joined Support Driven, we’ve moved from a dependency on one person’s expertise (hi Scott!) to scalable, documented processes for producing...
