Episode 23: Daniel Mooney On Working With Product

A story about support and product working together Show Notes: Redgate Daniel Mooney Music: Rift – Hired Beats and Subspace Exit – Hired Beats Placidity – Jallacy https://supportdriven.files.wordpress.com/2015/11/daniel-mooney.mp3Podcast: Play in new...

Episode 22: Kimberly Bringas On Negotiating On The Job

Negotiating is one of those situations where not doing it seems so much easier than doing it. Kind of like jumping off a moving train to save time. We’ll explore two negotiations. One that went horribly wrong and another that went a little bit better. Show Notes:...

Episode 20 – Ben McCormack on Conducting User Interviews

Ben shares how he got started conducting user interviews and sharing those insights with his team. Highlights: Getting started with user interviews Learning insights from talking with users Sharing results with the team Learning to do user research Show Notes: Trello...