by Brian Kerr | Sep 19, 2019 | Career Development, Reads
On September 18th, we had our second meeting of the Support Driven Book Club covering The Effortless Experience. This week covered the third and fourth chapters. The third chapter covered next issue avoidance (NIA). NIA is going past resolving the current issue and...
by Brian Kerr | Sep 13, 2019 | Career Development, Reads
This past Tuesday marked the first meeting of the new round of the Support Driven Book Club. In this iteration, we’re reading The Effortless Experience. Each week, we read 2 Chapters and meet to discuss them. The Effortless Experience starts with 4 basic findings: A...
by Andrea Badgley | Sep 17, 2018 | Career Development, Reads
Last Friday, nine of us from the Support Driven community met via a Zoom video to kick off the SD Book Club. As promised, we recorded the session for folks who weren’t able to join. We discussed chapters 1-3 of Crucial Conversations: Tools for Talking When...
by Andrea Badgley | Aug 29, 2018 | Announcements, Career Development, Leadership, Reads
Hi everyone! I started reading Crucial Conversations: Tools for Talking When Stakes Are High last week. When I mentioned something I’d learned from it to Scott, he said, “I’d like to read that, too. Maybe we could carve out some time every few...
by Craig Stoss | Jan 31, 2018 | Articles, Reads
An outsourcing strategy can be used to solve business problems ranging from lowering costs and scaling, to expanding geographical or language reach of your team. However being successful at these strategies is not always easy. According to Deloitte, almost one-third...
by Scott | May 2, 2016 | Articles, Reads
Every week, folks from the Support Driven community share what they’re reading and watching in #reads. To see all of our reads, check out reads.supportdriven.com. By Romain Lapeyre – The secret to delivering personalized support at scale “Buffer is well...
