Heads of Support Report: 2018

Heads of Support Report: 2018

Support Driven is pleased to announce the results of the first Heads of Support Survey! Thank you to everyone who filled it out (over 150 of you!), and to all of our sponsors. Below is a link to the raw data, as well as a link to a PDF report containing interviews...
2018 Customer Support Salary Survey

2018 Customer Support Salary Survey

It’s that time again! We know the Customer Support Salary Survey is one of the most highly anticipated surveys to share with the Support Driven community, and we’re all looking forward to seeing the results. Support Driven and Help Scout have teamed up together again...

2017 Support Driven + Help Scout Salary Survey

Last year, we worked with Help Scout to conduct an anonymous salary survey. We wanted to help everyone discover what other people in support were earning and uncover income trends related to company size, local cost of living, and other factors. The results shed some...

The 2015 Support Driven Compensation Survey Results

Have you ever wondered what people in support get paid? We do! It’s come up in the chat room several times but it’s not easy to find salary information for support online. What started as a conversation around an annual review and what fair compensation...