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Measuring your Team’s Success – Join us at MeetUp HQ!
April 25, 2018 @ 6:30 pm - 8:30 pm
Let’s chat about support! What’s working for your team? What isn’t? This group is all about networking, exchanging ideas, and sharing the challenges in a Customer Support role.
KPIs are important in every support organization. What are the KPIs your team uses to measure success?
Join us at MeetUp HQ to discuss how your organization supports customers, how you measure your agents and any insights or questions around the most famous KPIs in support – SLA, NPS and CSAT.