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Webinar: How ESPN Approaches Customer Service Innovation
January 16 @ 10:00 am - 10:30 pm
Register for the Webinar How ESPN Approaches Customer Service Innovation.
On this webinar Micah Citti, customer service operations manager at ESPN, will share insights into how ESPN manages its customer service operation. On the webinar you’ll learn:
- How ESPN has built out its CX tech stack and leverages tools like Zendesk and Stella Connect
- How these tools are used to delight customers and empower agents
- How ESPN approaches coaching, QA and agent engagement
- How ESPN effectively manages its outsourced team to ensure quality and brand consistency
- Strategies that ESPN employs to make things right with customers after subpar interactions
Customer Service Operations Manager
Micah Citti has been with ESPN for more than 13 years, during which time he has helped build and coach the customer service team, as well as manage outsourced vendors and build out the company’s CX tech stack.
Webinar presented by StellaSupport.