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Webinar: Support-Driven Growth: Elevating Support Teams to Drive Business Results
October 24, 2018 @ 11:00 am - 12:00 pm
Why should there be any specialization between customer support and customer success? Support-Driven Growth is a business model wherein customer support teams focus on meaningful work that directly drives revenue.
Join Nick Francis, CEO at Help Scout, Mo McKibbin, Support-Driven Growth at Help Scout, and Simon Ouderkirk, Marketing Data at Automattic, in a conversation about how elevating support teams to proactively drive growth can lead to both more rewarding careers for support professionals, and a better bottom line for the business.
What you’ll learn:
- What “Support-Driven Growth” means, why it’s important, and how it works
- How Support-Driven Growth can apply to SaaS, e-commerce, and customer-centric companies across other industries
- What success looks like for Support-Driven Growth, and how to measure it
Webinar presented by Help Scout.