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May 2019

Customer Success Career Pathing

May 16, 2019 @ 6:30 pm - 9:00 pm
Bizzabo HQ – 31 West 27th Street, New York, NY, USA

Register for Customer Success Career Pathing. There are many directions your career in Customer Success can take you however, you may not know which options exist or how to plan for your next opportunity. At this event, you’ll hear from CS industry leaders on how their organizations’ Customer Success teams are structured and what opportunities exist for career advancement. Webinar presented by Pulse Local. Register today!

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In the Limelight: Live Customer Support Best Practices

May 30, 2019 @ 6:30 pm - 8:30 pm

Join Aircall and MaestroQA for a panel discussion on:
- Training your squad to handle the pressure of a live audience
- Creating strong processes that inform and empower agents to improv as needed
- Methods for reviewing and fine-tuning your team's performance at scale

You'll also get the VIP treatment with custom artwork, glamour shots, and a chance to win two tickets to see Hamilton!

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June 2019

Webinar: Proactive Support with You Need a Budget and Help Scout

June 13, 2019 @ 12:00 pm - 1:00 pm

Register for Proactive Customer Service: From Solving Problems to Supporting Success. Fast, friendly, and accurate responses to customer questions are essential for good service — but those are merely table stakes for customer-centric businesses. Helping your customers succeed means getting them the information they need before they even have to ask. The thoughtful combination of messaging tools, helpful self-service content, and traditional support can take your service to the next level. With decades of combined experience in customer service and…

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July 2019

How Do You Keep Your Sales and Support Team in Sync? A Webinar from Freshworks

July 10, 2019 @ 11:00 am

Register for the How Do You Keep Your Sales and Support Team in Sync? Webinar from Freshworks. Sales and Support are two of the most essential teams in any business. Without your sales team, you can’t get more customers. And without your support team, you can’t retain those customers. Both teams have a common goal — keeping customers happy. Most often, the information sought by the two teams are siloed and their operations are entirely disconnected from one another. This…

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Support Driven Expo Americas

July 11, 2019 - July 12, 2019
Viking Pavilion PSU Campus, 930 SW Hall St
Portland OR, Oregon 97201
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SD Expo Americas, July 11-12 in Portland, Oregon, brings together the Support Driven community from the Americas and beyond to build lasting connections with our peers, share how we solve problems, and take our careers to the next level.

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