Growing your support team?
We’ve got a growth kit for you!
More and more customers are contacting you, your response times are becoming longer, and no amount of coffee is helping you get through the tickets. You realize that your current team is overloaded – you need to hire more people and probably set up self-service options so your customers can get answers faster. This can be a little scary as you will have quite a number of decisions to make. Should I hire two people or just one? How do I set up roles for them? What would their career growth look like? How should I train them? How will I help my team achieve their best and make customers happy?
At Freshdesk, we’ve taken our support team from 1 to 10 in the first two years and then from 30 to 60 in the last three years. We’ve learned some lessons along the way, and we’d like to share those lessons and help you on your journey as you get started and expand your team and strategy.
Our Support Consultants
Lead, Customer Success
Regional Support Lead