Improve Your Support Team’s Performance
Use peer to peer feedback to deliver delightful customer experiences
Feedback is Everyone’s Business
Sidekick makes peer to peer feedback something for the whole team to be involved in, instead of being a process that only a few get to do and learn from.
It’s All About Peer Review
At the core of superb support is honest, growth-oriented peer review. Sidekick helps your team provide reviews in a simple and quick way.
Death to the Spreadsheet
If you’re like us, you’re tired of losing team and individual performance data to unruly spreadsheets. With Sidekick, it’s all in one place and easy to understand.
Smarter QA, Smarter Team
Surface issues you never knew existed quickly and iterate faster than ever. To get started, all your team has to do is review tickets using the Sidekick Chrome extension. Head to the real-time dashboard to get up to the second stats on your team and individual performance.
A Rubric Honed Over Time
Every team starts with a rubric which emphasizes thoroughness, authenticity, and memorability in each customer interaction. Or, feel free to customize your team’s core values and metrics for a more personalized evaluation.
Discover Info You Need to Know Now
Use the search bar to find specific reviews written or received by anyone on your support team during a specific time period. Using multiple queries at once allows even finer control, giving you the insight you need to continually improve.
Privacy as a Feature