Improve Your Support Team’s Performance

Use peer to peer feedback to deliver delightful customer experiences

Feedback is Everyone’s Business

Sidekick makes peer to peer feedback something for the whole team to be involved in, instead of being a process that only a few get to do and learn from.

It’s All About Peer Review

At the core of superb support is honest, growth-oriented peer review. Sidekick helps your team provide reviews in a simple and quick way.

Death to the Spreadsheet

If you’re like us, you’re tired of losing team and individual performance data to unruly spreadsheets. With Sidekick, it’s all in one place and easy to understand.

Smarter QA, Smarter Team

Surface issues you never knew existed quickly and iterate faster than ever. To get started, all your team has to do is review tickets using the Sidekick Chrome extension. Head to the real-time dashboard to get up to the second stats on your team and individual performance.

A Rubric Honed Over Time

Every team starts with a rubric which emphasizes thoroughness, authenticity, and memorability in each customer interaction. Or, feel free to customize your team’s core values and metrics for a more personalized evaluation.

Discover Info You Need to Know Now

Use the search bar to find specific reviews written or received by anyone on your support team during a specific time period. Using multiple queries at once allows even finer control, giving you the insight you need to continually improve.

Privacy as a Feature

Nobody wants wants their data snooped on or re-sold to the highest bidder. That’s why our privacy policy clearly states that we’ll never collect Personally Identifiable Information and that we’ll do as much processing as possible right on your own computer.