— EXPO —
JULY 11-12, 2019 · PORTLAND, OREGON
HELPING YOU TAKE THE NEXT STEP
IN CUSTOMER SUPPORT
SD Expo Americas brings together the Support Driven community from the Americas and beyond to build lasting connections with our peers, share how we solve problems, and take our careers to the next level.
We have assembled some of the best folks in customer support to help you grow as a support professional, whether you are a department head motivated to nurture and build your team, an experienced agent eager to learn new skills or a newcomer to the industry curious about a career in support. Join us for a two-day, multi-track event with topics ranging from leadership and career development to support tools and metrics tracking.
At SD Expo Americas, you have the opportunity to:
- Experience the Support Driven community. You can meet your fellow support professionals in real life, share tips and tricks, and get to know other people in your industry.
- Tailor your itinerary. The Expo is a multi-track event that includes two days of talks and interactive workshops on a variety of topics, so you can attend the presentations most relevant to your interests.
- Learn from others who care deeply about the future of customer support. Our talks come from people who do the work and are not sales pitches in disguise.
Support Driven is an inclusive and welcoming community. To learn more about the type of environment you can expect at SD Expo Europe, please take a minute to review our Code of Conduct.
Tickets go on sale on February 11th, 2019. If you have questions about the event, speaking, sponsoring, or anything else, please let us know! You can reach out via the #event-sd-expo channel in our Slack community or via the contact button below.
SD Expo Americas is a multi-track event that will include 20-minute talks and 45-minute interactive workshops. At any given time there may be up to six talks, workshops, and discussion groups occurring simultaneously in separate rooms. Topics at SD Expo Americas will range from career development to leadership, from tools to data and metrics, and everything in between.
The full program agenda is now available.
July 11-12, 2019
Wednesday, July 10Community-led meetups
Thursday, July 11, 9-5pmDAY ONE
Friday, July 12, 9-5pm DAY TWO
Saturday, July 13Community-led meetups
Provide help where it’s needed: Working cross-functionally to build customer-centric support
You don’t pwn me! Protecting your team from social engineering hacking
Build Engaging Knowledge Management
Trello at Atlassian
Developing Driven, Autonomous, Badass Support Teams
Scott’s Cheap Flights
YNAJA (You Need a Job Architecture)
How to build a global support team by leveraging your internal & external communities
Everyone you hire is an investment worth growing!
Mythbusting: Establishing Common Knowledge & Language Across Teams
Learn how to ensure your team feels recognized
The scariest 5-letter word in support (S****)
Your Team Isn’t Flat: A Game Plan for Promoting Growth and Leadership from Within
Putting Proactive Support and Engagement into Practice
Transforming Diversity and Inclusion “Buzz” into ACTION
QA on a Shoestring: How to improve when you don’t have time to improve
To Bot or Not?
A Bug’s Life
How to evaluate and buy tech solutions for CS/CX teams
Stories about numbers: Driving business-wide understanding about data through narrative
Ankitha Bindumalyam Harinath
A Dashboard will talk to you if you’re willing to listen to it.
Full schedule coming in May!
JOIN THESE COMPANIES AT EXPO
Atlassian (Statuspage & Trello)
Bottle Cap Technology
The New York Times
Scott’s Cheap Flights
Jenny Dempsey Wellness
JM Content Group
Join The Dots Consulting