SUPPORT DRIVEN

— EXPO —

AMERICAS 2019

JULY 11-12, 2019 · PORTLAND, OREGON

 

HELPING YOU TAKE THE NEXT STEP

IN CUSTOMER SUPPORT

 

SD Expo Americas brings together the Support Driven community from the Americas and beyond to build lasting connections with our peers, share how we solve problems, and take our careers to the next level.

We have assembled some of the best folks in customer support to help you grow as a support professional, whether you are a department head motivated to nurture and build your team, an experienced agent eager to learn new skills or a newcomer to the industry curious about a career in support. Join us for a two-day, multi-track event with topics ranging from leadership and career development to support tools and metrics tracking.

At SD Expo Americas, you have the opportunity to:

  • Experience the Support Driven community. You can meet your fellow support professionals in real life, share tips and tricks, and get to know other people in your industry.
  • Tailor your itinerary. The Expo is a multi-track event that includes two days of talks and interactive workshops on a variety of topics, so you can attend the presentations most relevant to your interests.
  • Learn from others who care deeply about the future of customer support. Our talks come from people who do the work and are not sales pitches in disguise.

Support Driven is an inclusive and welcoming community. To learn more about the type of environment you can expect at SD Expo Europe, please take a minute to review our Code of Conduct.

If you have questions about the event, sponsoring, or anything else, please let us know! You can reach out via the #event-sd-expo channel in our Slack community or via the contact link in the menu.

PREVIOUS EVENTS

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SCHEDULE

SD Expo Americas is a multi-track event that will include 20-minute talks and 45-minute interactive workshops. At any given time there may be up to six talks, workshops, and discussion groups occurring simultaneously in separate rooms. Topics at SD Expo Americas will range from career development to leadership, from tools to data and metrics, and everything in between.

The full program agenda is now available.

 

July 11-12, 2019

Wednesday, July 10Community-led meetups


Thursday, July 11, 9-5pmDAY ONE


Friday, July 12, 9-5pm DAY TWO


Saturday, July 13Community-led meetups

TALKS AND WORKSHOPS

Here’s a selection of some of the sessions you can look forward to at Support Driven Expo Americas. See the full agenda of sessions on the Schedule page.

Craig Stoss
Arctic Wolf Networks


Provide help where it’s needed: Working cross-functionally to build customer-centric support

Sarah Betts
Olark


You don’t pwn me! Protecting your team from social engineering hacking

James Allen
Formstack


Build Engaging Knowledge Management

Nae Morris
Trello at Atlassian


Developing Driven, Autonomous, Badass Support Teams

Lindsay Konsko
Scott’s Cheap Flights


YNAJA (You Need a Job Architecture)

Jez Louise
JobAdder


How to build a global support team by leveraging your internal & external communities

Aaron Epperson
CartHook


Everyone you hire is an investment worth growing!

Jaclyn Herr
Kyruus


Mythbusting: Establishing Common Knowledge & Language Across Teams

Virginia Ulrich
Koan


Learn how to ensure your team feels recognized

Jon Coon
Homebase


The scariest 5-letter word in support (S****)

Rachel Gollay
Big Cartel


Your Team Isn’t Flat: A Game Plan for Promoting Growth and Leadership from Within

Alex Gadd
Kustomer


Putting Proactive Support and Engagement into Practice

Joshua Jenkins
PlanGrid


Transforming Diversity and Inclusion “Buzz” into ACTION

EJ Thomas
ITHAKA


QA on a Shoestring: How to improve when you don’t have time to improve

Deon Nicholas
Forethought


To Bot or Not?

Katie LeCornu
Guru


A Bug’s Life

Heather Pastorius
Idomatic


How to evaluate and buy tech solutions for CS/CX teams

Matt Dale
Illuminate Education


Stories about numbers: Driving business-wide understanding about data through narrative

Ankitha Bindumalyam Harinath
Freshworks


A Dashboard will talk to you if you’re willing to listen to it.

 

See the full schedule of talks, workshops, panels, and community meetups.

JOIN THESE COMPANIES AT EXPO

Airbnb

Atlassian (Statuspage & Trello)

Automattic

Big Cartel

Earnin

Front

Help Scout

Higher Pixels

Illuminate Education

Intercom

ITHAKA

Jaanuu

ClickFunnels

D2L Inc

Dejero

DreamHost

SupportNinja

The New York Times

Thinkific

Zendesk

Forethought AI

Formstack

Freshworks

GitLab

Arctic Wolf Networks

Bottle Cap Technology

CartHook

Civet AI

Glitch

Grasshopper

Guru

Hawksoft, Inc.

HubSpot

Interaction Metrics

Later Media

Lingo Live

Homebase

Hotjar

Hudl

Idiomatic

E-WRITE

Epiq Global

Extempra

FCR

Koan

Kustomer

Kyruus

Lexia Learning

PartnerHero

Plaid

PlanGrid

Planning Center

Qualitista

Qwilr

SalesLoft

ScopeAI

Oregon Public Broadcasting

Outschool

Sched

Smile.io

CBT Nuggets

Celtra

Cloudflare

Cuebiq

ActBlue

American Reading Company

Zapier

Broad Institute of MIT and Harvard

Miuros

Netomi

Netlify

Olark

Scott’s Cheap Flights

ShiftWise

Shine

Slido

Jenny Dempsey Wellness

JM Content Group

JobAdder

Join The Dots Consulting

Loopio

Mapbox

Moraware

NIC, INC.

SomewhereWarm

Stella Connect

Typeform

UIW

Shopify

Harvest

Meetup

Cayuse

TCT

Portland State University

Articulate

Handshake

DNSimple

Magoosh

ShipStation

Figma

SimplePractice

Panda Planner

NerdWallet

Buffer

HealthSherpa

CreatorUp

Zoho

Ubersmith

Peak Support

Aircall

Holt International

Fiix

Resident

AWS

VENUE

 

Viking Pavilion
930 SW Hall St
Portland, OR 97201

For more details about the venue and housing options, see the Location page.

SUPPORTING COMPANIES

ORGANIZED BY