SUPPORT DRIVEN

— EXPO —

AMERICAS 2019

JULY 11-12, 2019 · PORTLAND, OREGON

 

HELPING YOU TAKE THE NEXT STEP

IN CUSTOMER SUPPORT

 

SD Expo Americas brings together the Support Driven community from the Americas and beyond to build lasting connections with our peers, share how we solve problems, and take our careers to the next level.

We have assembled some of the best folks in customer support to help you grow as a support professional, whether you are a department head motivated to nurture and build your team, an experienced agent eager to learn new skills or a newcomer to the industry curious about a career in support. Join us for a two-day, multi-track event with topics ranging from leadership and career development to support tools and metrics tracking.

At SD Expo Americas, you have the opportunity to:

  • Experience the Support Driven community. You can meet your fellow support professionals in real life, share tips and tricks, and get to know other people in your industry.
  • Tailor your itinerary. The Expo is a multi-track event that includes talks and interactive workshops on a variety of topics (link to event schedule), so you can attend the presentations most relevant to your interests.
  • Learn from others who care deeply about the future of customer support. Our talks come from people who do the work and are not sales pitches in disguise.

Support Driven is an inclusive and welcoming community. To learn more about the type of environment you can expect at SD Expo Europe, please take a minute to review our Code of Conduct.

Tickets go on sale on February 11th, 2019. If you have questions about the event, speaking, sponsoring, or anything else, please let us know! You can reach out via the #event-sd-expo channel in our Slack community or via the contact button below.

TICKETS

Early Bird tickets for the SD EXPO Americas are now available as a promotion through the Expo Europe Kickstarter. Purchase your Americas ticket before March 4 to get a discount off the regular $450 price. We have a limited number of super early adopter tickets at 30% off, so run fast to the Kickstarter! Click “Back this Project” and select the appropriate SD Expo Americas reward to reserve your ticket.

PREVIOUS EVENTS

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SCHEDULE

SD Expo Americas is a multi-track event that will include 20-minute talks and 45-minute interactive workshops. At any given time there may be up to six talks, workshops, and discussion groups occurring simultaneously in separate rooms. Topics at SD Expo Americas will range from career development to leadership, from tools to data and metrics, and everything in between.

We hope to have the full schedule up by early May, 2019.

 

July 11-12, 2019

Wednesday, July 10Community-led meetups


Thursday, July 11, 9-5pmDAY ONE


Friday, July 12, 9-5pm DAY TWO


Saturday, July 13Community-led meetups

TALKS AND WORKSHOPS

Would you like to speak at SD Expo Europe Americas? If so, we’d love to hear your pitch! Submit your proposal below before March 18, 2019.

VENUE

 

Viking Pavilion
930 SW Hall St
Portland, OR 97201

For more details about the venue and housing options, see the Location page.

IN PARTNERSHIP WITH

ORGANIZED BY