SUPPORT DRIVEN
— EXPO —
AMERICAS 2019
JULY 11-12, 2019 · PORTLAND, OREGON
HELPING YOU TAKE THE NEXT STEP
IN CUSTOMER SUPPORT
SD Expo Americas brings together the Support Driven community from the Americas and beyond to build lasting connections with our peers, share how we solve problems, and take our careers to the next level.
We have assembled some of the best folks in customer support to help you grow as a support professional, whether you are a department head motivated to nurture and build your team, an experienced agent eager to learn new skills or a newcomer to the industry curious about a career in support. Join us for a two-day, multi-track event with topics ranging from leadership and career development to support tools and metrics tracking.
At SD Expo Americas, you have the opportunity to:
- Experience the Support Driven community. You can meet your fellow support professionals in real life, share tips and tricks, and get to know other people in your industry.
- Tailor your itinerary. The Expo is a multi-track event that includes two days of talks and interactive workshops on a variety of topics, so you can attend the presentations most relevant to your interests.
- Learn from others who care deeply about the future of customer support. Our talks come from people who do the work and are not sales pitches in disguise.
Support Driven is an inclusive and welcoming community. To learn more about the type of environment you can expect at SD Expo Europe, please take a minute to review our Code of Conduct.
If you have questions about the event, sponsoring, or anything else, please let us know! You can reach out via the #event-sd-expo channel in our Slack community or via the contact link in the menu.
PREVIOUS EVENTS
SCHEDULE
SD Expo Americas is a multi-track event that will include 20-minute talks and 45-minute interactive workshops. At any given time there may be up to six talks, workshops, and discussion groups occurring simultaneously in separate rooms. Topics at SD Expo Americas will range from career development to leadership, from tools to data and metrics, and everything in between.
The full program agenda is now available.
July 11-12, 2019
Wednesday, July 10Community-led meetups
Thursday, July 11, 9-5pmDAY ONE
Friday, July 12, 9-5pm DAY TWO
Saturday, July 13Community-led meetups
TALKS AND WORKSHOPS
Here’s a selection of some of the sessions you can look forward to at Support Driven Expo Americas. See the full agenda of sessions on the Schedule page.
Craig Stoss
Arctic Wolf Networks
Provide help where it’s needed: Working cross-functionally to build customer-centric support
Sarah Betts
Olark
You don’t pwn me! Protecting your team from social engineering hacking
James Allen
Formstack
Build Engaging Knowledge Management
Nae Morris
Trello at Atlassian
Developing Driven, Autonomous, Badass Support Teams
Lindsay Konsko
Scott’s Cheap Flights
YNAJA (You Need a Job Architecture)
Jez Louise
JobAdder
How to build a global support team by leveraging your internal & external communities
Aaron Epperson
CartHook
Everyone you hire is an investment worth growing!
Jaclyn Herr
Kyruus
Mythbusting: Establishing Common Knowledge & Language Across Teams
Virginia Ulrich
Koan
Learn how to ensure your team feels recognized
Jon Coon
Homebase
The scariest 5-letter word in support (S****)
Rachel Gollay
Big Cartel
Your Team Isn’t Flat: A Game Plan for Promoting Growth and Leadership from Within
Alex Gadd
Kustomer
Putting Proactive Support and Engagement into Practice
Joshua Jenkins
PlanGrid
Transforming Diversity and Inclusion “Buzz” into ACTION
EJ Thomas
ITHAKA
QA on a Shoestring: How to improve when you don’t have time to improve
Deon Nicholas
Forethought
To Bot or Not?
Katie LeCornu
Guru
A Bug’s Life
Heather Pastorius
Idomatic
How to evaluate and buy tech solutions for CS/CX teams
Matt Dale
Illuminate Education
Stories about numbers: Driving business-wide understanding about data through narrative
Ankitha Bindumalyam Harinath
Freshworks
A Dashboard will talk to you if you’re willing to listen to it.
See the full schedule of talks, workshops, panels, and community meetups.
JOIN THESE COMPANIES AT EXPO
Airbnb
Atlassian (Statuspage & Trello)
Automattic
Big Cartel
Earnin
Front
Help Scout
Higher Pixels
Illuminate Education
Intercom
ITHAKA
Jaanuu
ClickFunnels
D2L Inc
Dejero
DreamHost
SupportNinja
The New York Times
Thinkific
Zendesk
Forethought AI
Formstack
Freshworks
GitLab
Arctic Wolf Networks
Bottle Cap Technology
CartHook
Civet AI
Glitch
Grasshopper
Guru
Hawksoft, Inc.
HubSpot
Interaction Metrics
Later Media
Lingo Live
Homebase
Hotjar
Hudl
Idiomatic
E-WRITE
Epiq Global
Extempra
FCR
Koan
Kustomer
Kyruus
Lexia Learning
PartnerHero
Plaid
PlanGrid
Planning Center
Qualitista
Qwilr
SalesLoft
ScopeAI
Oregon Public Broadcasting
Outschool
Sched
Smile.io
CBT Nuggets
Celtra
Cloudflare
Cuebiq
ActBlue
American Reading Company
Zapier
Broad Institute of MIT and Harvard
Miuros
Netomi
Netlify
Olark
Scott’s Cheap Flights
ShiftWise
Shine
Slido
Jenny Dempsey Wellness
JM Content Group
JobAdder
Join The Dots Consulting
Loopio
Mapbox
Moraware
NIC, INC.
SomewhereWarm
Stella Connect
Typeform
UIW
Shopify
Harvest
Meetup
Cayuse
TCT
Portland State University
Articulate
Handshake
DNSimple
Magoosh
ShipStation
Figma
SimplePractice
Panda Planner
NerdWallet
Buffer
HealthSherpa
CreatorUp
Zoho
Ubersmith
Peak Support
Aircall
Holt International
Fiix
Resident
AWS
VENUE
Viking Pavilion
930 SW Hall St
Portland, OR 97201
For more details about the venue and housing options, see the Location page.
SUPPORTING COMPANIES
ORGANIZED BY
