SUPPORT DRIVEN

EXPO EUROPE 2020

MAY 28-29, 2020

PRAGUE, CZECH REPUBLIC

HELPING YOU TAKE THE NEXT STEP
IN CUSTOMER SUPPORT

SD Expo Europe brings together the Support Driven community from Europe and beyond to build lasting connections with our peers, share how we solve problems, and take our careers to the next level.

We have assembled some of the best folks in customer support to help you grow as a support professional, whether you are a department head motivated to nurture and build your team, an experienced agent eager to learn new skills or a newcomer to the industry curious about a career in support. Join us for a two-day, multi-track event with topics ranging from leadership and career development to support tools and metrics tracking.

At SD Expo Europe, you have the opportunity to:

  • Experience the Support Driven community in real life: You can meet your fellow support professionals in real life, share tips and tricks, and get to know other people in your industry.

  • Tailor your itinerary: The Expo is a multi-track event that includes talks and interactive workshops on a variety of topics (link to event schedule), so you can attend the presentations most relevant to your interests.

  • Learn from others who care deeply about the future of customer support. Our talks come from people who do the work and are not sales pitches in disguise.

WHAT TO EXPECT

SD Expo Europe is a multi-track event that will include 20-minute talks, 45-minute interactive workshops, and attendee-led discussion groups. At any given time there will be up to five talks, workshops, and discussion groups occurring simultaneously in separate rooms. Topics at SD Expo Europe will range from career development to leadership, from tools to data and metrics, and everything in between.

Want to catch a glimpse of what Expo is all about? Check out our 2019 Kickstarter video below. You can also read these blog posts by workshop presenters Valentina Thorner and Sabine Harnau from the 2019 Expo Europe in Belgrade.

To learn more about the type of environment you can expect at SD Expo Europe, please take a minute to review our Code of Conduct for the Support Driven community. If you have questions about the event, speaking, sponsoring, or anything else, we’re happy to help!

dates & location

Hotel Occidental Praha
Na Strži 1660/32,
140 00 Praha 4, Czechia

May 28-29, 2020

Thursday, May 28
8:30am- 5pm
DAY ONE
Friday, May 29
8:30am- 5pm
DAY TWO

FEATURED TALKS & SPEAKERS

All talks, workshops, panels, and activities for Europe Expo 2020 have been purposefully coordinated around topics that matter most to support professionals. This year’s themes include Individual Contributors, Managers, and Directors.

Sessions to be announced soon!

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