Website goabstract Abstract

Come and help build a world class design management platform.

Customer Success Specialist
Feel passionately about doing right by those who love and use a product? Find yourself high-five’ing the air after solving a critical problem for a customer? Find yourself always taking the customer’s side in any argument? If the answer is yes, then we want you.

In a typical week as a Customer Success Specialist, you would…

  • Be the primary point of contact for our most valuable accounts and help increase their overall lifetime value including adoption, engagement, renewal and expansion.
  • Manage all aspects of high-touch onboarding for key new accounts during their free trial period to help achieve conversion goals.
  • Leverage Abstract’s workflow tutorials, methodologies, and best practices to achieve successful implementation and adoption on the customer’s side.
  • Proactively identifying workflow issues, performance issues and other blockers and work with product, engineering and support to fix those problems.
  • Establish a regular cadence of performance reporting (weekly, monthly quarterly) for key customer groups to signal satisfaction, NPS, churn risk, expansion opportunities and other KPIs.
  • Contribute to creating educational content, case studies and marketing materials that aids onboarding, adoption and continuous usage of Abstract.

We consider the following things to be critical to your success…

  • You have at least 3+ years experience in Customer Success at a growing SaaS startup and a bachelor’s degree
  • You have excellent written and verbal communication skills
  • You are an excellent problem solver with ability to work cross-functionally to deliver results
  • You have the ability to work both independently and collaboratively, think creatively and take on new challenges
  • You are self managed and self directed with a positive attitude
  • We consider the following things to be helpful to your success…
  • You have experience working in an early stage startup as the first customer success
  • You have experience using workflow and analytics tools like Salesforce, Front, Intercom, Recurly and Mixpanel
  • You have experience working closely with sales and marketing to further optimize the conversion funnel

To apply for this job email your details to coley@goabstract.com