Abstract is a design workflow management platform supporting modern design teams with version control, file management, and team collaboration. In the first year, Abstract has already acquired thousands of loyal customers including Shopify, GitHub, Intuit, and Unity. Abstract is a technically ambitious product and we’re looking forward to seeing how you can contribute to these goals. The best candidates will be capable and enthusiastic about building out a world-class team and product with us.
At Abstract, we are actively working to build a diverse and inclusive organization. Here, diversity includes age, economic class, educational background, ethnic variance, familial status, gender, gender expression, gender identity, marital status, national origin, religious affiliation, sex, sexual orientation, transgender status, or veteran status.
Abstract is headquartered in San Francisco and is backed by Amplify Partners, Cowboy Ventures, First Round Capital, Scale Venture Partners and others. We announced our $16MM series B funding in May 2018.
We’re looking for a general support specialist to help us on the front-lines. Support specialists will contribute to team and company goals by providing human-centric and timely support to the Abstract community. As a team, we actively communicate customer needs within the organization to reduce friction points for customers. Support specialists will learn and develop skills to collaborate cross-functionally in the interest of customer advocacy and proactive support—we want to help you build a long, successful career.
This role will be essential in helping our company keep customer needs front and center. We’re looking for someone who is as passionate about this company value as we are.
Your Key Responsibilities
Focus on prioritizing customer needs from the front-lines of support
Gather relevant information from our users so you can reproduce bugs and report the reproduction steps to our engineering team
Provide human and efficient support for the Abstract community
Ensure our users feel welcomed when they contact us for help
Document and escalate software bugs to technical support
Actively reduce user workload by anticipating questions before they are asked
Can ideally work a swing shift around 12-9pm PST
Desired Skills and Experience
You have exceptional writing and communication skills
You are driven by curiosity and have the willingness to learn more about technology and design
You can communicate complex ideas in easily digestible, relatable ways
You have experience providing exceptional customer service, regardless of industry
You excel at time management and prioritize work that helps your teammates and customers
You are interested in building a foundation for a career
You adapt and manage changes or shifting priorities with relative ease
You excel at working in non-traditional work environments since this is a remote role
You may have experience using design tools like Sketch or Adobe products
You may have experience in support at a tech company or in a technically focused role
You may have an interest in the design community
At Abstract, we offer resources that emphasize personal and familial wellbeing. We provide 99% healthcare coverage, including dental, vision, and life insurance. We offer 10 weeks parental leave, unlimited paid-time off, and flexible working arrangements.
To help employees plan for the future, we’re able to offer competitive pay at $24/hour for this role and a 401k. New teammates receive a MacBook Pro.
We are a distributed team and we are able to offer US-based remote employment for most roles. We offer travel opportunities for company meetings, team meet-ups, and the occasional conference.
Though we’re a distributed team, we’re currently only able to hire US-based candidates.
As part of our security protocols, offers are contingent on successful completion of a background check.
To apply for this job please visit boards.greenhouse.io.