Website artfinder Artfinder

The Online Art Marketplace

Support Agent, Customer and Artist Relations

Are you looking for a role where you can really make a difference? We’re Artfinder, the online art marketplace, and we are looking for someone to join our team of dedicated customer service professionals.

Your role will involve dealing with a variety of support requests, both from artists wishing to sell their work through us as well as customers who want to purchase art. As you grow more comfortable with the role, there will also be admin related responsibilities, such as booking shipments, checking high value orders and updating help documents.

You are:

  • A friendly and optimistic professional with prior experience in providing excellent customer service and a genuine enthusiasm for delighting customers
  • A calm and patient individual with the ability to maintain a sympathetic and approachable tone in all support responses
  • Able to deliver a high standard of service with both superb written and verbal communication skills
  • Comfortable responding to all communications, both via email and over the phone, in a timely and friendly manner, as well as liaising with the technical team where appropriate to report and resolve issues encountered on the site

We are:
One of the UK’s fastest growing tech startups. Following in the footsteps of Etsy and Not on the Highstreet, we’re a marketplace connecting customers with original art from our vibrant community of 10,000 artists around the world. Artfinder is truly opening up the market, connecting artists and customers directly in an inspiring, easy and empowering way for the first time. With VC and angel investor backing, we are ambitious and fast growing – we’ve just opened an office in Miami, and this is a unique opportunity to join our team at a time of explosive growth.

You’ll report directly to our Head of Customer Service, Cesca Falato, and work closely alongside other internal teams, based out of our Covent Garden HQ. Benefits include a brilliant startup culture, generous holiday allowance, fully subsidised and ongoing training, plus your own laptop.

This is a fantastic opportunity for a passionate, dedicated customer services operative with tremendous growth and development potential.

How to apply:
Contact Cesca at with a covering letter and a copy of your CV, telling us why you think you would be a good fit for this role! Applications will close Friday 6th October, 2017.


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