Website CayuseLLC Cayuse, LLC

Software for research and research administrators

Have you ever wanted to work for a company where people are excited to come to work every day and truly care about making a difference? At Cayuse, you’ll get to work with some of the brightest and most dedicated minds in the Software-as-a-Service (Saas) industry and have a great time doing it. Not only will you love coming to work every day, you’ll have a hands-on role in helping researchers change the world. And that matters, why?

Because SCIENCE!

Like what you hear? Read On:
Cayuse is currently hiring a Product Support Specialist I. As a member of the growing support team, you’ll work directly with Research Administrators and University faculty, assisting them with using our products to develop and track grant proposals and compliance records. Don’t have Research Administration or compliance experience? That’s okay. We can teach you the ropes. It’s what we can’t teach that really matters.

Who we’re looking for:
We need a sharp, motivated smarty-pants with the brains to keep up with scientists and the sunny personality of our favorite barista (No not the snarky one, the really friendly one who always remembers your name) – Someone who can shift gears quickly from the phone to a project to new support ticket and do it all with a smile. Are you articulate and well-written with a knack for making the complex seem simple? Can you explain the Game of Thrones plot to your friends so well that they know the Hound from the Imp by sigil alone? Then we want you to join our team. You may be asking, “But what’s in it for me?”

Top Benefits:
A fantastic team of smart, hilarious individuals

An atmosphere where fresh ideas, a spirit of service, and true collaboration are the norm, not the exception.

Game room with Ping pong, foosball and Wii (plus the awesome Super Mario Bros wall decals)

Competitive pay and benefits.

We have fresh fruit, healthy snacks, coffee and frequent catered breakfasts/lunches.

We go home every day knowing we helped make the world a better place.

Yup. It’s awesome. Are you?

Check out our dry-but-necessary job description for the fine print and qualifications.

Basic Qualifications:
Bachelor’s Degree (or equivalent work experience)
Friendly, with a positive attitude
Well-developed analytical skills
Organized, with excellent time management skills in the face of rapidly shifting priorities
Possesses a high level of emotional intelligence (EQ)
Inquisitive and looks beyond the basic answer, seeking to understand the best resolution in the current context
Passionate about helping people and solving problems
Ability to learn and process new information quickly
Excellent work ethic with a bias toward action
Effective, clear communicator with the ability to adapt communication style for different audiences

Preferred Experience:
Tools: Subversion, ZenDesk, JIRA, Confluence
Languages, Systems and Concepts: HTML, JavaScript, XML, AWS, research, research administration, or research compliance
Support Experience: Single and multi-tenant SaaS software, SOAP and RESTful APIs, Single Sign-On (SSO) and related technologies, including Shibboleth, CAS, & LDAP
Developing or hosting online training

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