Our customer support team is here on the front lines at Rev. As a support representative you will play a major role in providing an exceptional experience to both our customers and freelancers. We are seeking full and part time support reps who want to wear a lot of hats and like to learn. This is a fully remote, contract position.
Skillfully communicate with customers while providing an unrivaled experience through phone, chat and email.
Skillfully communicate with freelancers while providing an extraordinary experience through email.
Work seamlessly across all Rev services to resolve issues large and small.
Review and process incoming orders for our various service offerings.
Collaborate with the support team while maintaining our core values and meeting goals.
Promote a helpful, happy attitude with both customers and your team members.
1+ years sales and/or customer support experience
You are tech-savvy. You are the person your family calls for help when their computer goes wonky and you do so with patience and compassion. You can easily troubleshoot basic issues.
You have excellent written communication skills. When you write, words flow like butter and people are impressed by your well-thought-out prose.
You have rare people skills which allow you to get out in front of problems and proactively help with potential troubles.
You are patient and you don’t get riled up easily. You are an expert at dealing with difficult personalities and can easily maintain a positive attitude.
You are very well organized and can multi-task with ease and efficiency.
You enjoy working in a team and can easily build connections with new people even though you are not in the same office location.
You love working one-on-one with customers and helping them succeed with getting answers to their questions.
You get enjoyment out of going above and beyond the “status quo” and strive to do it so often that it’s almost second nature.
You have a high speed wired internet connection and a computer less than 3 years old
You have a quiet space to take phone calls (via your computer) during weekday business hours
Non-English language skills are a plus, but not required
Rev is a marketplace for remote work consisting of an extensive network of 60,000+ professional freelancers (aka Revvers) that provide services to our 100,000+ customers around the world, including companies like Amazon, Google, Facebook, and more. Our mission is to create great work from home jobs, powered by AI.
Rev is at the forefront of disrupting the multi-billion dollar speech and language technology industry. Our offerings include audio transcription, video captions and subtitles, and document translation. What all of these jobs have in common is that the work can easily be done anywhere and software can facilitate them via marketplace methods, productivity improvements, and machine learning, and Rev has a game plan to change more of them in the years to come.
To apply for this job please visit www.rev.com.