Yoast is growing rapidly, and because of that, we’re looking for a freelance Technical support agent. Are you experienced in customer support, and love doing it? Is helping people your second nature? Apply now!
You’re well aware that not everyone is as skilled as you are. Your goal in every conversation is to help the customer reach their goal, even if it requires a bit of research and learning on your side. Currently, all support at Yoast is in English, but we see a growing demand for support in other languages. So if you’re fluent in a second language (preferably Spanish or German), that’s a pro!
You realize that you’re the face of Yoast, and know that people love smiling faces. You can express your smile in your written communication, because that’s what you’ll be doing at Yoast. Forget that charming phone-voice, it’s all about writing here!
You’ve got an eye for detail. Information that’s well hidden between sentences doesn’t stay hidden for you, and you care about every dot and comma in your replies. You’re working as freelancer and are at least 32 hours (4 days) per week and at least once per month available for work.
– Fluent in English (proficiency level 4 / B2, or up).
– Fluent in a second language, preferably Spanish or German (proficiency level 4 / B2, or up).
– You’re experienced in supporting WordPress users. Being active on the wordpress.org support forums is a huge advantage when applying.
– You can work with GitHub and HelpScout, or are willing to learn.
– You’ve got basic technical skills. FTP, 301 redirect, plugin and SEO sound at least familiar.
– You’re not afraid to ask colleagues for advice in a private channel.
– You’re ready to learn!
What we’re offering
Email and chat support. You’ll be answering questions over email and through live chat. You’ll also have access to our internal knowledge base, our own support channel on Slack, the GitHub team and a testing environment.
Of course, you’ll be paid a decent hourly salary, we’ll try our best to teach you everything we know. And last but not least, you’ve got the best colleagues!
You’ll find yourself in a friendly, slightly competitive environment, where customer satisfaction and personal growth are key.
Yoast consists of a rapidly growing team of internet enthusiasts. We’re a start-up with a very good international reputation when it comes to SEO and website optimization. Multiple times per week we publish free SEO and/or web development related articles on our blogs. We organize MeetUps and speak at conferences.
At Yoast, we are very community-minded and highly value Open Source. We provide both free and paid plugins for WordPress, Drupal, Magento 2 and TYPO3, and are always looking to expand our field of work. Besides software, we sell online (SEO) courses in our Yoast Academy. We serve a global customer base, with a focus on the US.
Our company is continuously in development. We create a lot of new products. Next to ongoing improvements of our Yoast SEO plugins, we publish courses on a frequent basis. The development of new products is mostly done internally and is a real team-effort. Our team consists of authors, illustrators, marketeers, developers and researchers. Together, we build new innovative SEO products!
To apply for this job please visit yoast.com.