Support Driven Community

 

 

Got questions about support or running a support team? Get answers from our community of 4000+ folks who care deeply about support.

 

 

Support Driven Expo Americas

SD Expo Americas assembles some of the best folks in customer support to help you grow as a support professional in this two-day, multi-track conference in Portland, OR, USA.

Support Driven Expo Europe

SD Expo Europe will bring together the Support Driven community from Europe and beyond to share how we’re solving problems to move the industry and our careers forward.

Support Driven Leadership Summit

Support Driven Summit brings leaders in customer support, customer success, and operations together to help you become a better leader.

Community News

The community newsletter is the best way to keep up with Support Driven. The Support Driven Slack is full of great conversations, articles, resources, and community and conference updates. In the newsletter, we curate highlights from the community chat and send them to your inbox each Saturday so you don’t have to miss a thing.

Support Salary Survey

Each year Support Driven and Help Scout partner to anonymously survey customer support professionals about salary. Take the survey and read the 2018 study results.

Heads of Support Survey

Each year Support Driven and Help Scout partner to anonymously survey customer support professionals about salary. Take the survey and read the 2018 study results.

Automate your incident communication process (without losing the human touch)

This article was produced in collaboration with Statuspage as part of our supported channels program. We appreciate their support as it helps us invest in content for the greater Support Driven community. Want to be part of the discussion? Join us in #incident-comms...

SD Expo Americas Speaker Applications Due Monday, March 18

Happy Monday, friends! The deadline to submit proposals for talks and workshops at Support Driven Expo Americas is in one week, on Monday, March 18. If you haven’t submitted yet, we would be so excited to hear from you! Expo Americas is a multi-track event, with...

Where to start to build a local Support Driven community from scratch

Each local ecosystem is unique and has its own dynamic. You know better than everyone your town, your country and your people. You know how they prefer to interact and network with each other, what are the cultural aspects that affect their work and what are their...

Speaker tip: publish online after your presentation

One of my favorite pieces of advice when I gave my first public presentation was this: as you’re preparing, write your presentation in blog post format, include your slide deck in the blog post, and schedule the post to go live during or adjacent to the time of your...

Host or Suggest A Community Meetup at Support Driven Expo Europe

Want to meet up with people from the Support Driven community while in Belgrade for SD Expo Europe? Here’s how.