Support Driven Community

 

 

Got questions about support or running a support team? Get answers from our community of 5000+ folks who care deeply about support.

 

 

Support Driven Expo Americas

SD Expo Americas assembles some of the best folks in customer support to help you grow as a support professional in this two-day, multi-track conference in Portland, OR, USA.

Support Driven Leadership Summit

Support Driven Summit brings leaders in customer support, customer success, and operations together to help you become a better leader.

Community News

The community newsletter is the best way to keep up with Support Driven. The Support Driven Slack is full of great conversations, articles, resources, and community and conference updates. In the newsletter, we curate highlights from the community chat and send them to your inbox each Saturday so you don’t have to miss a thing.

Support Salary Survey

Each year Support Driven and Help Scout partner to anonymously survey customer support professionals about salary. Take the survey and read the 2018 study results.

Heads of Support Survey

Each year Support Driven and Help Scout partner to anonymously survey customer support professionals about salary. Take the survey and read the 2018 study results.

Leadership Roundtable: How to motivate remote employees

As part of the Influx sponsorship of the #leadership channel, we wanted to find and share simple techniques to build better support teams.   We’ve learned so much from the #leadership channel over the last two years, and we thought we could contribute by pulling out...

Better, Faster, Stronger: Unlocking the Benefits of Agile Performance Management for Remote Teams

How do you measure the performance of remote employees? Many companies, moving from a traditional office model, still struggle with getting things right when it comes to ensuring that their remote employees stay productive without having someone looking over their shoulder. In this article we describe how by unlocking the benefits of Agile Performance Management, you can continuously measure and boost the performance of your team.

The secret communication tool for handling your users’ cultural differences… elegantly

Born in Germany, having lived in Scotland, England and the Netherlands and having designed customer care comms in over 20 languages, cultural differences are part of my everyday life. And I’m sure it’s the same for you, too. Almost every company now sells to people...

Automate your incident communication process (without losing the human touch)

This article was produced in collaboration with Statuspage as part of our supported channels program. We appreciate their support as it helps us invest in content for the greater Support Driven community. Want to be part of the discussion? Join us in #incident-comms...

Where to start to build a local Support Driven community from scratch

Each local ecosystem is unique and has its own dynamic. You know better than everyone your town, your country and your people. You know how they prefer to interact and network with each other, what are the cultural aspects that affect their work and what are their...

Expo Europe’s a Wrap! Here’s The Recap

It’s hard to believe that Support Driven Expo Europe is already three weeks behind us! Now that the jet-lag has subsided, we want to take a moment to reflect on the event and share our wholehearted thank-yous with everyone who helped to make it happen. By the numbers...

It’s Time for Terms of Service

In the early days of Support Driven, we didn't have any written rules for the community. We were a handful of people chatting about customer support in Slack and we were small enough that most people had a connection with each other. As the community grew, the demand...

Better, Faster, Stronger: Unlocking the Benefits of Agile Performance Management for Remote Teams

How do you measure the performance of remote employees? Many companies, moving from a traditional office model, still struggle with getting things right when it comes to ensuring that their remote employees stay productive without having someone looking over their shoulder. In this article we describe how by unlocking the benefits of Agile Performance Management, you can continuously measure and boost the performance of your team.