Support Driven Community

 

 

Got questions about support or running a support team? Get answers from our community of 5000+ folks who care deeply about support.

 

 

Support Driven Expo Americas

SD Expo Americas assembles some of the best folks in customer support to help you grow as a support professional in this two-day, multi-track conference in Portland, OR, USA.

Support Driven Leadership Summit

Support Driven Summit brings leaders in customer support, customer success, and operations together to help you become a better leader.

Community News

The community newsletter is the best way to keep up with Support Driven. The Support Driven Slack is full of great conversations, articles, resources, and community and conference updates. In the newsletter, we curate highlights from the community chat and send them to your inbox each Saturday so you don’t have to miss a thing.

Support Salary Survey

Each year Support Driven and Help Scout partner to anonymously survey customer support professionals about salary. Take the survey and read the 2018 study results.

Heads of Support Survey

Each year Support Driven and Help Scout partner to anonymously survey customer support professionals about salary. Take the survey and read the 2018 study results.

5 Management Tips From A Former Teacher

A long long time ago, in a world before I did customer support, I was a teacher. I spent 4 years teaching middle and high school students drama in Scotland, which definitely had its ups and downs. Most importantly, I learned a lot from managing groups of 20 students...

What Support Leaders Wish They Had Known When They Transitioned To Leadership Roles

This article was produced in collaboration with Influx as part of our supported channels program. We appreciate their support as it helps us invest in content for the greater Support Driven community. Want to be part of the discussion? Join us in the #leadership...

6 Things to Consider when Considering Outsourcing

There are six very important things to consider when thinking about using an outsourcing provider.

Volunteer for Support Driven Leadership Summit!

We’re getting ready for the 2019 Support Driven Leadership Summit and we would love to have your help at the event! Volunteers will have the chance to contribute to and participate in the Leadership Summit: meet attendees and speakers, provide support for the...

How many factors should you rate when conducting quality assurance? Here are 3 big ones

On our quest to help companies increase the quality of their customer service, Klaus is sponsoring the #quality channel in the Support Driven Slack. Here’s our insight into a popular topic discussed in the community: how many factors should we rate when assessing...

Don’t Let Imposter Syndrome Hold You Back

Building a career in support can be a daunting endeavor. Many companies don’t have a clear career path for their support teams and the industry is changing and growing constantly. So it’s easy to find yourself asking where do I even begin, when it comes to finding...