The SD Recap podcast shares the best conversations from customer support professionals in the Support Driven community. Keep up to date with the industry on your terms and on your schedule.
Thanks to PartnerHero for sponsoring Recap!
You need amazing people to build, grow, and support your business. That’s where we come in. Beyond traditional outsourcing, PartnerHero offers solutions ranging from part-time coverage to fully dedicated remote teams, all purpose built just for you. Learn why startups like DuetDisplay, Udemy, Bentobox, and RealtyShares turn to PartnerHero for their support operations. Learn more at partnerhero.com.
Abby Armada
Co-Host
Support pro working @clubhouse. Previously at Code Climate and Paperless Post. Lives life 10 seconds at a time.
Slack: @abby
Twitter: @mygiantrobot
Diana Potter
Co-Host
Support pro and writer. She currently heads up support and customer experience at Qwilr.
Slack: @dpotter
Twitter: @drpotter
Latest Episodes
2020 Customer Support Conferences
What could be better than getting Support Driven members together in person to talk about support best practices? I know… I’m also having a hard time thinking of something. It’s a pretty exciting experience. We know you’re looking forward to connecting with support...
When you find yourself unemployed
When you find yourself suddenly out of work, emotions can run high. Adrenaline, anger, sadness, anxiety, among others, are likely pumping through your veins
SD Europe Expo 2020: Speaker Applications Due Wednesday, February 12
In 2019 Support Driven held the first Europe Expo in Belgrade, and we’re happy to announce that we’ll be hosting another Europe Expo in Prague in 2020! That said, we are now accepting proposals to speak at the Support Driven Europe Expo in Prague, Czech Republic on...
SD Book Club – Effortless Experience (Chapters 7-8)
The Support Driven Book Club met for the 4th time to discuss The Effortless Experience. In the last meeting for this round of the SD book club, we covered the seventh and eight chapters. The seventh chapter focused on making low effort initiatives stick within an...
SD Leadership Summit 2020: Startup Edition: Speaker Applications Due Friday, December 20
2019 was another hallmark year for Support Driven Leadership Summit, and we can’t wait to do it again! We’re now accepting proposals to speak at the Support Driven Leadership Summit: Startup Edition in Portland, OR on April 1-2, 2020! Who is the intended audience...
2019 Customer Support Salary Survey
Hey folks! 2020 is just around the corner, and you know what that means, right? The 2019 Salary Survey is here!
5 Reasons Why Support Teams Need More Negative Feedback
The people behind Klaus know that feedback is the most efficient way to grow professionally (they even built a tool for that!). Klaus is sponsoring the #quality channel in the Support Driven Slack and is here to tell you which kind of feedback your support agents...
On-Boarding in a Distributed World – Best Practices and Perspective
When people hear “remote work” or “work from home” they almost always think that the person they’re talking to really just means sitting in front of the TV watching Buffy reruns with Slack open on their laptop on the coffee table. However, a recent study by IWG found...
Your Support Driven Leadership Summit Recap!
Thank you so much for helping to make Support Driven Leadership Summit 2019 such a success! Every speaker, volunteer, sponsor, and attendee plays a critical role in the success of the event. We’d like to extend a huge thanks to our sponsors: Automattic,...
4 Ways to Celebrate Customer Service Week
Customer Service Week 2019 is upon us and we’ve been busy showing love for our front line team! This is a great time of year to acknowledge and thank the people in your company who care for your most valuable asset– your customers! Here are the four ways we celebrated...