The SD Recap podcast shares the best conversations from customer support professionals in the Support Driven community. Keep up to date with the industry on your terms and on your schedule.
Thanks to PartnerHero for sponsoring Recap!
You need amazing people to build, grow, and support your business. That’s where we come in. Beyond traditional outsourcing, PartnerHero offers solutions ranging from part-time coverage to fully dedicated remote teams, all purpose built just for you. Learn why startups like DuetDisplay, Udemy, Bentobox, and RealtyShares turn to PartnerHero for their support operations. Learn more at partnerhero.com.
Abby Armada
Co-Host
Support pro working @clubhouse. Previously at Code Climate and Paperless Post. Lives life 10 seconds at a time.
Slack: @abby
Twitter: @mygiantrobot
Diana Potter
Co-Host
Support pro and writer. She currently heads up support and customer experience at Qwilr.
Slack: @dpotter
Twitter: @drpotter
Latest Episodes
The Event Information You Should Know! | Support Driven Expo Europe Update
Can you believe we’re only two weeks away from SD Expo Europe? The SD team is hard at work putting the finishing touches on the event planning. If you’re in planning mode too, here are some resources you’ll want to make sure that you have in your SD Expo toolkit....
Automate your incident communication process (without losing the human touch)
This article was produced in collaboration with Statuspage as part of our supported channels program. We appreciate their support as it helps us invest in content for the greater Support Driven community. Want to be part of the discussion? Join us in #incident-comms...
You Have Your Tickets…… Right? | Support Driven Expo Europe Update
Can you believe we’re only three short weeks away from SD Expo Europe? In case you haven’t had a chance to pick up your ticket, they are t available on the Support Driven website. Already have your ticket? Read on to learn more about event resources to help you make...
SD Expo Americas Speaker Applications Due Monday, March 18
Happy Monday, friends! The deadline to submit proposals for talks and workshops at Support Driven Expo Americas is in one week, on Monday, March 18. If you haven’t submitted yet, we would be so excited to hear from you! Expo Americas is a multi-track event, with...
The Kickstarter is Finished– Let’s Start Planning Your Experience! | SD Expo Europe Update
Kickstarter Success! Our Kickstarter has come to a successful finale. Support Driven Expo Europe was 247% funded, closing at $24,742 on a $10,000 goal, with 74 backers. Thank you so much for helping us with our mission to support those who support others! If...
Learn User Support Course Recap
Learn about Support Driven and Automattic’s partnership to help women develop skills for a career in user support.
From the archives: How to do meetings with a 24 hour distributed team?
This was originally published in July 2016. A similar question came up recently in the Support Driven chat, so we thought we'd share again. If you've got more tips, please join us in Slack! -- Andrea B. A few days ago, Jordy Webb asked: When you have a distributed...
Last Call for the Kickstarter! | SD Expo Europe Update
Last week of the Kickstarter! We’re less than a week away from the end of our SD Expo Europe Kickstarter, with a current total of $23,491 raised! If you haven’t secured space, we have a super limited number of discounted tickets available for SD Expo Europe, as well...
How to Score the Best Hotel Deal | SD Expo Europe Update
We’re in the final stretch of our SD Expo Europe Kickstarter, and have raised $15,936 USD to date! There are still 11 days left to contribute in order to take advantage of the Kickstarter backer perks, and we’re turning our attention to crafting an incredible...
Where to start to build a local Support Driven community from scratch
Each local ecosystem is unique and has its own dynamic. You know better than everyone your town, your country and your people. You know how they prefer to interact and network with each other, what are the cultural aspects that affect their work and what are their...