The SD Recap podcast shares the best conversations from customer support professionals in the Support Driven community. Keep up to date with the industry on your terms and on your schedule.

Thanks to PartnerHero for sponsoring Recap!

You need amazing people to build, grow, and support your business. That’s where we come in. Beyond traditional outsourcing, PartnerHero offers solutions ranging from part-time coverage to fully dedicated remote teams, all purpose built just for you. Learn why startups like DuetDisplay, Udemy, Bentobox, and RealtyShares turn to PartnerHero for their support operations. Learn more at

Abby Armada

Abby Armada


Support pro working @clubhouse. Previously at Code Climate and Paperless Post. Lives life 10 seconds at a time.

Slack: @abby
Twitter: @mygiantrobot

Diana Potter

Diana Potter


Support pro and writer. She currently heads up support and customer experience at Qwilr.

Slack: @dpotter
Twitter: @drpotter

Latest Episodes

You Have Your Tickets…… Right? | Support Driven Expo Europe Update

Can you believe we’re only three short weeks away from SD Expo Europe? In case you haven’t had a chance to pick up your ticket, they are t available on the Support Driven website. Already have your ticket? Read on to learn more about event resources to help you make...

SD Expo Americas Speaker Applications Due Monday, March 18

Happy Monday, friends! The deadline to submit proposals for talks and workshops at Support Driven Expo Americas is in one week, on Monday, March 18. If you haven’t submitted yet, we would be so excited to hear from you! Expo Americas is a multi-track event, with...

Learn User Support Course Recap

Learn about Support Driven and Automattic’s partnership to help women develop skills for a career in user support.

From the archives: How to do meetings with a 24 hour distributed team?

This was originally published in July 2016. A similar question came up recently in the Support Driven chat, so we thought we'd share again. If you've got more tips, please join us in Slack! -- Andrea B. A few days ago, Jordy Webb asked: When you have a distributed...

Last Call for the Kickstarter! | SD Expo Europe Update

Last week of the Kickstarter! We’re less than a week away from the end of our SD Expo Europe Kickstarter, with a current total of $23,491 raised! If you haven’t secured space, we have a super limited number of discounted tickets available for SD Expo Europe, as well...

How to Score the Best Hotel Deal | SD Expo Europe Update

We’re in the final stretch of our SD Expo Europe Kickstarter, and have raised $15,936 USD to date! There are still 11 days left to contribute in order to take advantage of the Kickstarter backer perks, and we’re turning our attention to crafting an incredible...

Where to start to build a local Support Driven community from scratch

Each local ecosystem is unique and has its own dynamic. You know better than everyone your town, your country and your people. You know how they prefer to interact and network with each other, what are the cultural aspects that affect their work and what are their...