The SD Recap podcast shares the best conversations from customer support professionals in the Support Driven community. Keep up to date with the industry on your terms and on your schedule.

Thanks to PartnerHero for sponsoring Recap!

You need amazing people to build, grow, and support your business. That’s where we come in. Beyond traditional outsourcing, PartnerHero offers solutions ranging from part-time coverage to fully dedicated remote teams, all purpose built just for you. Learn why startups like DuetDisplay, Udemy, Bentobox, and RealtyShares turn to PartnerHero for their support operations. Learn more at partnerhero.com.

Abby Armada

Abby Armada

Co-Host

Support pro working @clubhouse. Previously at Code Climate and Paperless Post. Lives life 10 seconds at a time.

Slack: @abby
Twitter: @mygiantrobot

Diana Potter

Diana Potter

Co-Host

Support pro and writer. She currently heads up support and customer experience at Qwilr.

Slack: @dpotter
Twitter: @drpotter

Latest Episodes

Networking Like A Human

The word “networking” makes Sarah Betts cringe. Yet she has a reputation among her friends and coworkers as “The Networking Queen.” She shares how she became so connected, and how she managed to make connections that are meaningful.

SD Book Club – Effortless Experience (Chapters 1-2)

This past Tuesday marked the first meeting of the new round of the Support Driven Book Club. In this iteration, we’re reading The Effortless Experience. Each week, we read 2 Chapters and meet to discuss them. The Effortless Experience starts with 4 basic findings: A...

Where to Stay for Leadership Summit! | SD Leadership Summit Update

We're in the final stretch for Support Driven Leadership Summit! With less than a month to go, you're likely beginning to think about the fine details of your trip to Boston, including your accommodations. If you haven't booked your hotel yet, I have good news and bad...

I lost some of the original Support Driven podcast episodes

Tl;dr: In the process of migrating the Support Driven (SD) website, I lost 8 of the podcast audio files from SD's early days 😭. This is the story of how it happened, the lesson I learned, and where we are now. ACT I: Done is better than perfect In February of 2019, we...