The SD Recap podcast shares the best conversations from customer support professionals in the Support Driven community. Keep up to date with the industry on your terms and on your schedule.
Thanks to PartnerHero for sponsoring Recap!
You need amazing people to build, grow, and support your business. That’s where we come in. Beyond traditional outsourcing, PartnerHero offers solutions ranging from part-time coverage to fully dedicated remote teams, all purpose built just for you. Learn why startups like DuetDisplay, Udemy, Bentobox, and RealtyShares turn to PartnerHero for their support operations. Learn more at partnerhero.com.
Abby Armada
Co-Host
Support pro working @clubhouse. Previously at Code Climate and Paperless Post. Lives life 10 seconds at a time.
Slack: @abby
Twitter: @mygiantrobot
Diana Potter
Co-Host
Support pro and writer. She currently heads up support and customer experience at Qwilr.
Slack: @dpotter
Twitter: @drpotter
Latest Episodes
Community Driven Salary Survey – Open Collaboration and the 2020 Support Driven Salary Survey
It's that time of year again! We're excited to start planning the 2020 Support Driven Salary Survey. In past years we've collaborated with industry leaders, working behind the scenes to deliver a final story to our community. This year we want to try an "Open...
Working Remotely during Social Distancing: A Survival Guide
With the current concerns around COVID-19, many of us have found ourselves in a position in which we are now being asked to work from home for the next several weeks. Working from home can be an amazing experience but it also has its own unique situations and...
Volunteer for Support Driven Summit 2020- Portland!
We’re getting ready for the Support Driven Leadership Summit 2020- Portland conference and we would love to have your help at the event! Volunteers will have the chance to contribute to and participate at the Leadership Summit: meet attendees and speakers, provide...
2020 Customer Support Conferences- Updated 3/12/2020
This post has been updated 3/12/2020. Due to COVID-19 (coronavirus), many upcoming events have been cancelled, postponed, or gone virtual. Please check websites for the most up-to-date information. What could be better than getting Support Driven members together in...
When you find yourself unemployed
When you find yourself suddenly out of work, emotions can run high. Adrenaline, anger, sadness, anxiety, among others, are likely pumping through your veins
SD Europe Expo 2020: Speaker Applications Due Wednesday, February 12
In 2019 Support Driven held the first Europe Expo in Belgrade, and we’re happy to announce that we’ll be hosting another Europe Expo in Prague in 2020! That said, we are now accepting proposals to speak at the Support Driven Europe Expo in Prague, Czech Republic on...
SD Book Club – Effortless Experience (Chapters 7-8)
The Support Driven Book Club met for the 4th time to discuss The Effortless Experience. In the last meeting for this round of the SD book club, we covered the seventh and eight chapters. The seventh chapter focused on making low effort initiatives stick within an...
SD Leadership Summit 2020: Startup Edition: Speaker Applications Due Friday, December 20
2019 was another hallmark year for Support Driven Leadership Summit, and we can’t wait to do it again! We’re now accepting proposals to speak at the Support Driven Leadership Summit: Startup Edition in Portland, OR on April 1-2, 2020! Who is the intended audience...
2019 Customer Support Salary Survey
Hey folks! 2020 is just around the corner, and you know what that means, right? The 2019 Salary Survey is here!
5 Reasons Why Support Teams Need More Negative Feedback
The people behind Klaus know that feedback is the most efficient way to grow professionally (they even built a tool for that!). Klaus is sponsoring the #quality channel in the Support Driven Slack and is here to tell you which kind of feedback your support agents...