The SD Recap podcast shares the best conversations from customer support professionals in the Support Driven community. Keep up to date with the industry on your terms and on your schedule.
Thanks to PartnerHero for sponsoring Recap!
You need amazing people to build, grow, and support your business. That’s where we come in. Beyond traditional outsourcing, PartnerHero offers solutions ranging from part-time coverage to fully dedicated remote teams, all purpose built just for you. Learn why startups like DuetDisplay, Udemy, Bentobox, and RealtyShares turn to PartnerHero for their support operations. Learn more at partnerhero.com.
Abby Armada
Co-Host
Support pro working @clubhouse. Previously at Code Climate and Paperless Post. Lives life 10 seconds at a time.
Slack: @abby
Twitter: @mygiantrobot
Diana Potter
Co-Host
Support pro and writer. She currently heads up support and customer experience at Qwilr.
Slack: @dpotter
Twitter: @drpotter
Latest Episodes
Calling Community Builders
I've reached out to many of you to talk about Support Driven and where we could go next. You've shared a lot of amazing ideas that could make a huge difference for individuals and for our industry. By implementing your ideas, we have the power to change our industry....
What Customer Support Leaders Can Do to Support Mental Health During a Pandemic
You don't have to flip the table to start talking about this, to start making things a little bit better. ~Scott Tran In the last few years, companies have made great strides in speaking more about mental health. As companies, we've been asking about it and providing...
Thoughts on What’s Next for Support Driven
The Support Driven community has come a long way since we started with 10 people in 2014. After 6 years and over 7500 people in the community it's time to think about what's next for Support Driven. We built this community together so I spoke with many of you about...
Weekly Hiring Round Up – August 24th, 2020
Hiring managers post their jobs in the Support Driven community to find the best candidates. We also share jobs we've found through our professional network that we think are worth paying attention to. This post is a small sample of those jobs and some of the great...
Weekly Hiring Round Up – August 17th, 2020
Hiring managers post their jobs in the Support Driven community to find the best candidates. We also share jobs we've found through our professional network that we think are worth paying attention to. This post is a small sample of those jobs and some of the great...
Weekly Hiring Round Up – August 3rd, 2020
Hiring managers post their jobs in the Support Driven community to find the best candidates. We also share jobs we've found through our professional network that we think are worth paying attention to. This post is a small sample of those jobs and some of the great...
Weekly Hiring Round Up – July 27th, 2020
Hiring managers post their jobs in the Support Driven community to find the best candidates. We also share jobs we've found through our professional network that we think are worth paying attention to. This post is a small sample of those jobs and some of the great...
Candidate Advocacy Meeting 7 – Notes (July 22nd, 2020)
Meeting attendees: Scott, Brittany 1. Volunteers: Still need Volunteers for Social Media. Action Item: Scott posted in #about to get ideas for how to get volunteers whether it is a volunteer per social media channel or per Slack channel and across all social...
Weekly Hiring Round Up – July 20th, 2020
Hiring managers post their jobs in the Support Driven community to find the best candidates. We also share jobs we've found through our professional network that we think are worth paying attention to. This post is a small sample of those jobs and some of the great...
Weekly Hiring Round Up – July 13th, 2020
Hiring managers post their jobs in the Support Driven community to find the best candidates. We also share jobs we've found through our professional network that we think are worth paying attention to. This post is a small sample of those jobs and some of the great...