The SD Recap podcast shares the best conversations from customer support professionals in the Support Driven community. Keep up to date with the industry on your terms and on your schedule.

Thanks to PartnerHero for sponsoring Recap!

You need amazing people to build, grow, and support your business. That’s where we come in. Beyond traditional outsourcing, PartnerHero offers solutions ranging from part-time coverage to fully dedicated remote teams, all purpose built just for you. Learn why startups like DuetDisplay, Udemy, Bentobox, and RealtyShares turn to PartnerHero for their support operations. Learn more at partnerhero.com.

Abby Armada

Abby Armada

Co-Host

Support pro working @clubhouse. Previously at Code Climate and Paperless Post. Lives life 10 seconds at a time.

Slack: @abby
Twitter: @mygiantrobot

Diana Potter

Diana Potter

Co-Host

Support pro and writer. She currently heads up support and customer experience at Qwilr.

Slack: @dpotter
Twitter: @drpotter

Latest Episodes

Weekly Hiring Round Up – August 24th, 2020

Hiring managers post their jobs in the Support Driven community to find the best candidates. We also share jobs we've found through our professional network that we think are worth paying attention to. This post is a small sample of those jobs and some of the great...

Weekly Hiring Round Up – August 17th, 2020

Hiring managers post their jobs in the Support Driven community to find the best candidates. We also share jobs we've found through our professional network that we think are worth paying attention to. This post is a small sample of those jobs and some of the great...

Weekly Hiring Round Up – August 3rd, 2020

Hiring managers post their jobs in the Support Driven community to find the best candidates. We also share jobs we've found through our professional network that we think are worth paying attention to. This post is a small sample of those jobs and some of the great...

Weekly Hiring Round Up – July 27th, 2020

Hiring managers post their jobs in the Support Driven community to find the best candidates. We also share jobs we've found through our professional network that we think are worth paying attention to. This post is a small sample of those jobs and some of the great...

Candidate Advocacy Meeting 7 – Notes (July 22nd, 2020)

Meeting attendees: Scott, Brittany   1. Volunteers: Still need Volunteers for Social Media. Action Item: Scott posted in #about to get ideas for how to get volunteers whether it is a volunteer per social media channel or per Slack channel and across all social...

Weekly Hiring Round Up – July 20th, 2020

Hiring managers post their jobs in the Support Driven community to find the best candidates. We also share jobs we've found through our professional network that we think are worth paying attention to. This post is a small sample of those jobs and some of the great...

Weekly Hiring Round Up – July 13th, 2020

Hiring managers post their jobs in the Support Driven community to find the best candidates. We also share jobs we've found through our professional network that we think are worth paying attention to. This post is a small sample of those jobs and some of the great...

Candidate Advocacy Meeting 7 – Notes (July 8st, 2020)

Meeting attendees: Scott, Brittany   1. Volunteers: Need Volunteers for Social Media.  Action Item: Scott will start a conversation in #about to get ideas for how to get volunteers whether it is a volunteer per social media channel or per Slack channel and across...

Candidate Advocacy Meeting 6 – Notes (July 1st, 2020)

Meeting attendees: Scott, Harsha, Brittany 1. Candidate Advocacy Meetings How we want these meetings to look moving forward? Roles: Every committee should have a chair and a scribe. Make sure all action items are getting done and don't fall through cracks. The scribe...

Weekly Hiring Round Up – July 6th, 2020

Hiring managers post their jobs in the Support Driven community to find the best candidates. We also share jobs we've found through our professional network that we think are worth paying attention to. This post is a small sample of those jobs and some of the great...