The SD Recap podcast shares the best conversations from customer support professionals in the Support Driven community. Keep up to date with the industry on your terms and on your schedule.

Thanks to PartnerHero for sponsoring Recap!

You need amazing people to build, grow, and support your business. That’s where we come in. Beyond traditional outsourcing, PartnerHero offers solutions ranging from part-time coverage to fully dedicated remote teams, all purpose built just for you. Learn why startups like DuetDisplay, Udemy, Bentobox, and RealtyShares turn to PartnerHero for their support operations. Learn more at

Abby Armada

Abby Armada


Support pro working @clubhouse. Previously at Code Climate and Paperless Post. Lives life 10 seconds at a time.

Slack: @abby
Twitter: @mygiantrobot

Diana Potter

Diana Potter


Support pro and writer. She currently heads up support and customer experience at Qwilr.

Slack: @dpotter
Twitter: @drpotter

Latest Episodes

I lost some of the original Support Driven podcast episodes

Tl;dr: In the process of migrating the Support Driven (SD) website, I lost 8 of the podcast audio files from SD's early days 😭. This is the story of how it happened, the lesson I learned, and where we are now. ACT I: Done is better than perfect In February of 2019, we...

5 Management Tips From A Former Teacher

A long long time ago, in a world before I did customer support, I was a teacher. I spent 4 years teaching middle and high school students drama in Scotland, which definitely had its ups and downs. Most importantly, I learned a lot from managing groups of 20 students...

What to Expect From Leadership Summit! | SD Leadership Summit Update

Choosing the right conference for your needs can be a challenging task. From the format of the sessions to the content from the speakers, there are so many variables in determining if a conference will meet your needs. Let's tackle what you can expect from Leadership...

Download the SD Leadership Summit App!

The countdown is on for Leadership Summit! The SD team is hard at work with less than two months to go until the event. Here's what you should know this week in preparation for the event. Download the app! Whether you're joining us for your first Leadership Summit or...

Apply for a Scholarship to attend Support Driven Leadership Summit 2019

The Support Driven Leadership Summit welcomes a diverse group of customer support professionals to the conference each year. From small companies to large companies, leads to managers and directors -- you’ll be able to find a network of people that you can build a...