The SD Recap podcast shares the best conversations from customer support professionals in the Support Driven community. Keep up to date with the industry on your terms and on your schedule.

Thanks to PartnerHero for sponsoring Recap!

You need amazing people to build, grow, and support your business. That’s where we come in. Beyond traditional outsourcing, PartnerHero offers solutions ranging from part-time coverage to fully dedicated remote teams, all purpose built just for you. Learn why startups like DuetDisplay, Udemy, Bentobox, and RealtyShares turn to PartnerHero for their support operations. Learn more at partnerhero.com.

Abby Armada

Abby Armada

Co-Host

Support pro working @clubhouse. Previously at Code Climate and Paperless Post. Lives life 10 seconds at a time.

Slack: @abby
Twitter: @mygiantrobot

Diana Potter

Diana Potter

Co-Host

Support pro and writer. She currently heads up support and customer experience at Qwilr.

Slack: @dpotter
Twitter: @drpotter

Latest Episodes

Aspire Advisory Board – Introductory Meeting – 6/29/2020

Attendees: Craig S Heather S Carvin P Jordan P Scott T Francis L Diane G What this board is for: Aspire has been run by the community from the beginning and we want to ensure that as the members of the board change we have the infrastructure in place for an easy...

Weekly Hiring Round Up – June 29th, 2020

Hiring managers post their jobs in the Support Driven community to find the best candidates. We also share jobs we've found through our professional network that we think are worth paying attention to. This post is a small sample of those jobs and some of the great...

Tips for Keeping Your Remote Team Connected & Motivated

This is supported content from supporting company Klaus; if you’re curious about joining Support Driven’s supporting companies click here.  Daniel Danilov, Team Lead & Hiring at Automattic, discusses how his business keeps team members motivated through growth and...

Candidate Advocacy Meeting 5 – Notes (June 24th, 2020)

Meeting attendees: Scott, Harsha, Brittany 1. Weekly Round-Up What we need: 2 volunteers and a back-up- Brittany can be back-up Ilaria is the primary volunteer right now and just posted the Round-Up last week and it went very well! Need to establish a "Social Media"...

Weekly Hiring Round Up – June 22nd, 2020

Hiring managers post their jobs in the Support Driven community to find the best candidates. We also share jobs we've found through our professional network that we think are worth paying attention to. This post is a small sample of those jobs and some of the great...

Somehow I Manage: Leading with Vulnerability

Leadership Building Block #1: Advocacy Welcome to the first installment of “Somehow I Manage: Building Blocks of Leadership”. If you’re new to the series, check out this prelude article that’ll give you more info on what we’re diving into. Before we jump into the...

Weekly Hiring Round Up – June 14th, 2020

Hiring managers post their jobs in the Support Driven community to find the best candidates. We also share jobs we've found through our professional network that we think are worth paying attention to. This post is a small sample of those jobs and some of the great...

Candidate Advocacy Meeting 3 – Notes (June 12th, 2020)

Attendees: Scott, Brittany, Craig, Heather, Harsha, Lilly Note: Meeting will be held weekly (until further notice). On the backend, we will use Basecamp/Google Drive as a place to keep all the info together. This meeting was a split between discussing the Aspire...

Somehow I Manage: The Building Blocks of Leadership

Chapter 1.  Everyone loves the guy with a stick of gum. Manage other people? Hell no. Let’s face it: leading people can be a challenge; a challenge that no one wants. As it turns out, that’s not bullsh*t. CareerBuilder’s survey conducted in 2014 with approximately...