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The 2020 Support Driven Support Salary Report is here!


We do this salary survey for the people in customer support. We do it to shed light onto conversations about pay. We believe customer support is a fantastic career choice and we want to help people get paid what they’re worth.

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Industries with more salary transparency leads to higher salaries over time while industries lacking information on pay leads to workers making less money than they should be.

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Freshworks asked 1,500 leaders in Customer Support and Customer Experience about their predictions and insights for 2021. Get insights into where leaders are expecting the industry to go and what they’re preparing for next year.

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