The 2020 Support Driven Support Salary Survey is here!


We do this salary survey for the people in customer support. We do it to shed light onto conversations about pay. We believe customer support is a fantastic career choice and we want to help people get paid what they’re worth.

A few minutes of your time could help someone in our industry negotiate a higher salary or better benefits. Industries with more salary transparency leads to higher salaries over time while industries lacking information on pay leads to workers making less money than they should be.

Take a minute to answer a few questions about your salary and where you work. We’ll be collecting results up to December 15, 2020.

Freshworks asked 1,500 leaders in Customer Support and Customer Experience about their predictions and insights for 2021. Get insights into where leaders are expecting the industry to go and what they’re preparing for next year.

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