— EXPO —
APRIL 1-2, 2019 – BELGRADE, SERBIA
HELPING YOU TAKE THE NEXT STEP
IN CUSTOMER SUPPORT
SD Expo Europe brings together the Support Driven community from Europe and beyond to build lasting connections with our peers, share how we solve problems, and take our careers to the next level.
We have assembled some of the best folks in customer support to help you grow as a support professional, whether you are a department head motivated to nurture and build your team, an experienced agent eager to learn new skills or a newcomer to the industry curious about a career in support. Join us for a two-day, multi-track event with topics ranging from leadership and career development to support tools and metrics tracking.
At SD Expo Europe, you have the opportunity to:
- Experience the Support Driven community in real life: You can meet your fellow support professionals in real life, share tips and tricks, and get to know other people in your industry.
- Tailor your itinerary: The Expo is a multi-track event that includes talks and interactive workshops on a variety of topics (link to event schedule), so you can attend the presentations most relevant to your interests.
- Learn from others who care deeply about the future of customer support. Our talks come from people who do the work and are not sales pitches in disguise.
To learn more about the type of environment you can expect at SD Expo Europe, please take a minute to review our Code of Conduct for the Support Driven community. If you have questions about the event, speaking, sponsoring, or anything else, we’re happy to help!
SD Expo Europe is a multi-track event that will include 20-minute talks, 45-minute interactive workshops, and attendee-led discussion groups. At any given time there will be up to five talks, workshops, and discussion groups occurring simultaneously in separate rooms. Topics at SD Expo Europe will range from career development to leadership, from tools to data and metrics, and everything in between.
Click below to see the full Day One and Day Two schedules.
TALKS AND WORKSHOPS
Customer Success Champion
Help! I don’t want to be a manager. What now?
How to communicate you are invaluable; when people still think it’s just support
Community: Your Secret Sauce to Bridging Your Customers and The Product
Internal Communication Cookbook: Three Proven Recipes to Feed Information to Other Departments
Head of Product
Artificial Intelligence in Customer Service – What are the options and what is to come
EMEA Customer Success Lead
How to Hold your Business accountable to Solving for your Customers
Golden Gate Pro
Tips on how to build a local Support Driven Community from scratch
Creating a Robust Conversation Review (or QA) Process for a Remote Team
Associate Manager, Support
How to Keep KPIs Meaningful for Your Customer Support Team
Head of Support and Documentation
Stressful High Volume of Tickets Solved by Fun, Targeted Teams
Help Centre Operations Expert
How to Escape Routine and Level Up at the Same Time
Head of Support
Leading Distributed Support Teams
Head of Customer Operations
How Customer Support Drives Product Quality
Customer Support Lead
1 to 20: Challenges and Victories in a Growing Support Team
Support Driven Growth: Simple revenue driving tactics you can apply to your support queue
We have reserved a special rate of €120 per night (single occupancy) for Support Driven Expo attendees. You must book by March 1 to receive the special rate.