SUPPORT DRIVEN

— EXPO —

EUROPE 2019

APRIL 1-2, 2019 – BELGRADE, SERBIA

HELPING YOU TAKE THE NEXT STEP

IN CUSTOMER SUPPORT

 

SD Expo Europe brings together the Support Driven community from Europe and beyond to build lasting connections with our peers, share how we solve problems, and take our careers to the next level.

We have assembled some of the best folks in customer support to help you grow as a support professional, whether you are a department head motivated to nurture and build your team, an experienced agent eager to learn new skills or a newcomer to the industry curious about a career in support. Join us for a two-day, multi-track event with topics ranging from leadership and career development to support tools and metrics tracking.

At SD Expo Europe, you have the opportunity to:

  • Experience the Support Driven community in real life: You can meet your fellow support professionals in real life, share tips and tricks, and get to know other people in your industry.
  • Tailor your itinerary: The Expo is a multi-track event that includes talks and interactive workshops on a variety of topics (link to event schedule), so you can attend the presentations most relevant to your interests.
  • Learn from others who care deeply about the future of customer support. Our talks come from people who do the work and are not sales pitches in disguise.

To learn more about the type of environment you can expect at SD Expo Europe, please take a minute to review our Code of Conduct for the Support Driven community. If you have questions about the event, speaking, sponsoring, or anything else, we’re happy to help!

TICKETS

Tickets are on sale via Kickstarter through March 4, 2019. We’ll have a limited number of super early bird tickets at $238 (€210) — 30% off the full ticket price of $340 (€300). Click “Back this project” to purchase your ticket. Early adopters will also receive exclusive swag from sponsors as a token of appreciation.

SCHEDULE

SD Expo Europe is a multi-track event that will include 20-minute talks, 45-minute interactive workshops, and attendee-led discussion groups. At any given time there will be up to five talks, workshops, and discussion groups occurring simultaneously in separate rooms. Topics at SD Expo Europe will range from career development to leadership, from tools to data and metrics, and everything in between.

Click below to see the full Day One and Day Two schedules.

APRIL 1-2, 2019

Monday, April 1, 9am-5pmExpo Europe: Day One


Tuesday, April 2, 9am-5pmExpo Europe: Day Two

TALKS AND WORKSHOPS

Lisa Hunt

Customer Success Champion
Geckoboard

Help! I don’t want to be a manager. What now?

Ilemi Arrindell

Ilemi Arrindell

Customer Champion
Ackkroo

How to communicate you are invaluable; when people still think it’s just support

Aravind Sundararajan

Aravind Sundararajan

Community Engagement
Freshworks

Community: Your Secret Sauce to Bridging Your Customers and The Product

Magdalena Olszewska

Magdalena Olszewska

Happiness Engineer
Automattic

Internal Communication Cookbook: Three Proven Recipes to Feed Information to Other Departments

Nuno Carneiro

Nuno Carneiro

Head of Product
Cleverly.ai

Artificial Intelligence in Customer Service – What are the options and what is to come

Colleen O'Sullivan

Colleen O’Sullivan

EMEA Customer Success Lead
Hubspot

How to Hold your Business accountable to Solving for your Customers

Georgia Tsiamanta

Georgia Tsiamanta

Founder
Golden Gate Pro

Tips on how to build a local Support Driven Community from scratch

Martin Kõiva

Founder
Qualitista

Creating a Robust Conversation Review (or QA) Process for a Remote Team

Grace James

Grace James

Associate Manager, Support
Intercom

How to Keep KPIs Meaningful for Your Customer Support Team

Ovidiu Pop

Ovidiu Pop

Head of Support and Documentation
Thrive Themes

Stressful High Volume of Tickets Solved by Fun, Targeted Teams

Irina Arutyunova

Irina Arutyunova

Help Centre Operations Expert
Wrike

How to Escape Routine and Level Up at the Same Time

Brian Levine

Brian Levine

Head of Support
Plaid

Leading Distributed Support Teams

Stefanie Siegmund

Stefanie Siegmund

Head of Customer Operations
Blinkist

How Customer Support Drives Product Quality

Taco Verdonschot

Customer Support Lead
Yoast

1 to 20: Challenges and Victories in a Growing Support Team

Mo McKibben

Customer Champion
Help Scout

Support Driven Growth: Simple revenue driving tactics you can apply to your support queue

Many more sessions on the Day One and Day Two schedules…

VENUE

Support Driven Expo Europe will take place April 1 – 2, 2019, at the Crowne Plaza at Vladimira Popovica 10 in New Belgrade, Serbia.

We have reserved a special rate of €120 per night (single occupancy) for Support Driven Expo attendees.

We have a lot of updates coming your way! Join the Support Driven community newsletter for the latest on SD Expo 2019 and more.

IN PARTNERSHIP WITH

ORGANIZED BY