OCTOBER 29-30, 2018 – BOSTON, MA
BECOME A BETTER LEADER
We set out to create an experience that was more than just talks. That includes:
- Get to know other attendees before the event. We’ll ask for introductions from attendees and share them with you to improve your chances of making meaningful connections at Summit.
- Interactive case studies. We’ll dive deeper into particular challenges and you’ll be exposed to different ways of thinking about problems through small group problem solving activities.
- Breakout sessions. Bring your questions and challenges and get them in front of other leaders through our attendee led breakout sessions.
- Lightning talks. Think signal vs. noise. These short talks will distill a problem down to its essence and deliver a potent, memorable takeaway.
Summit is a single track, guided experience where the people you meet and the relationships you build from it will be valuable long after the event ends.
SCHEDULE
October 29-30, 2018
Sunday, October 28Welcome Party
Monday, October 29Summit: Day One
Tuesday, October 30 Summit: Day Two
Wednesday, October 31Half-Day at HubSpot*
*This is an optional bonus event organized by our hosts, HubSpot. It requires a free additional ticket.
CASE STUDIES, PRESENTATIONS, AND PANELS
Stacy Justino
Director of Customer Happiness
Wistia
Taking the Reins: Short-Term Strategies and Setting up Long-Term Success
Jason Casey
Technical Support Manager
Evernote
Connecting Support with Product and Engineering
Chanita Simms
Customer Champion, Growth Specialist
Help Scout
How to Foster Inclusivity Like a Badass
Maia Olson
Marketing/CX
TextExpander
How We Changed TextExpander’s Business Model, Survived, and Now Thrive
Taylor Davis
Customer Support Manager
Litmus Software
Panel: What is Support-Driven Growth?
Martin Kõiva
Co-founder
Qualitista
What I Learned From Doing 300+ Job Interviews and Hiring 60+ Support People
Mary Miratrix
Director, Customer Support
Lexia Learning
Metrics Through the Lens of Empathy
Todd Curtis
Chief Strategy Officer
You Need A Budget
Hiring Your Replacement
Jordan Munson
Support Engineer
Wistia
Panel: What is Support-Driven Growth?
Shervin Talieh
Founder & CEO
PartnerHero
Panel: What is Support-Driven Growth?
Panel: What changes when your company grows?
Jason Collette
Senior Director, Field Technical Services
HMH
Panel: How support teams can drive revenue without being slimy
Lindsay Konsko
Head of User Operations
NerdWallet
For Developing Your Team, QA Beats CSAT Every Day of the Week
Andrew Spittle
Head of Customer Support
Automattic
Lenses to Your Career
Panel: What changes when your company grows?
Daniel Blanco
Sr. Director of Client Support
Schoology
Don’t Get Slammed by Seasonality: How to scale gracefully with outsourced agents
Jenn Southan
VP, Customer Experience
MemberHub
Onboarding Success: Meet Your Customer Where They Are
Yvette Johns
Advanced Support Technical Manager
MailChimp
Panel: What changes when your company grows?
Ashley Fielding
Senior Customer Support Team Lead
Shopify
Panel: How support teams can drive revenue without being slimy
Abby Armada
Customer Support Lead
Clubhouse
Everything I Learned about Good Management, I Learned from Working at Starbucks
Lee Matos
GitLab
Culture Shock, or How You’ll Learn to Love Team Growth
Emily Haahr
VP, Global Support & Services
HubSpot
Why Your Customers Are Their Own Best Support Team
Mo McKibbin
Customer Champion
Help Scout
Panel: What is Support-Driven Growth?
Sarah Sheikh
Head of Customer Success
Front
Panel: How support teams can drive revenue without being slimy
RECENT UPDATES
Summit Updates: Details on the HubSpot Half-Day Event!
Join us for the HubSpot Half-Day on October 31 to learn from one of the fastest scale stories in SaaS: HubSpot! Founded in 2006, HubSpot has nearly 50,000 customers and 2,500 employees, with over 500 on its Customer Success Team. But HubSpot wasn’t always...
Summit Updates: Volunteers, Attendee Introductions, and Speakers!
Only seven weeks until Support Driven Leadership Summit! Do you have your ticket yet? It’s happening October 29 and 30 at HubSpot HQ, and we’re hard at work finalizing all the details to make it a great event. Keep reading for details on volunteers still...
Summit Updates: The Schedule is Live!
Support Driven Leadership Summit is in nine weeks! Do you have your ticket yet? If you haven’t checked the Summit site for updates lately, we’ve shared a few more details to help as make your plans. Schedule Details are Live! Curious about the topics of...
JOIN THESE COMPANIES AT SUMMIT
Abstract
Acuity Scheduling
AdjusterPro
Aircall
AnswerIQ
ASICS Digital
Atlassian
Automattic
Bambu Code
Beardbrand
Big Cartel
Celtra
CloudApp
Clubhouse
Cozy
Evernote
Fastly
Frame.io
Freshworks
Front
GIPHY
Glooko
GitLab
GoNoodle
Guru
Harvest
Help Scout
Henry Schein
Hotjar
Houghton Mifflin Harcourt
HubSpot
Hudl
Illuminate Education
Invaluable
Jellyvision
Kettle and Fire
Kinsa
Kustomer
Later
LevelUp
Lexia Learning
Linode
Litmus Software
Lose It!
MailChimp
NerdWallet
Netlify
PartnerHero
Placester
Qualitista
Qwilr
ReCharge
Riskalyze
Salsify
Schedulicity
Schoology
Shoobx
Shopify
Smile.io
SmugMug
Soomo Learning
Supported Content
TextExpander
TourRadar
Tumblr
Unifyed
Vimeo
Winning Customer Care
Wistia
You Need A Budget
Zapproved
Zendesk
IN PARTNERSHIP WITH
SPONSORS
ORGANIZED BY
