The day will start with breakfast and a science fair-type collection of short presentations by HubSpot staff.

Three 10-minute talks—delivered by the leaders who helped HubSpot grow—will touch on scaling support, delivering proactive success, and building the Customer Success leadership team.

We’ll break into small groups (6-10) at round tables, with each table organized around a specific topic. Topics will be focused, so groups can go deep: support, success, onboarding, leadership, operations, and recruiting, for instance.

Table topics will be informally led by a HubSpot leader with a background in that area, with the aim of facilitating a tactical, actionable discussion, and a vulnerable, open environment. This event benefits from your active participation. So bring real problems you’re encountering, and take away new approaches from the group!

Alison Elworthy, VP of Customer Success at HubSpot

Topic: HubSpot’s new “Customer Code,” a bill of rights for customers.