OCTOBER 29-30, 2018 – BOSTON, MA
SPEAKERS
We’re excited to start announcing speakers for Summit!
Coming soon: More Case Study presenters and the keynote speakers!
Todd Curtis, You Need A Budget
Case Study (Title and description coming soon.)
Stacy Justino, Wistia
Case Study – Taking the Reins: Short-Term Strategies and Setting up Long-Term Success
Abby Armada, Clubhouse
Everything I Learned about Good Management, I Learned from Working at Starbucks
Martin Kõiva, Qualitista
What I Learned From Doing 300+ Job Interviews and Hiring 60+ Support People
Jason Casey, Evernote
Demonstrating Value: Building Bridges Between Support, Product, and Engineering
Mary Miratrix, Lexia Learning
Empathy and Metrics
Lindsay Konsko, NerdWallet
QA > CSAT
Lee Matos, GitLab
Culture Shock, or How You’ll Learn to Love Team Growth
Daniel Blanco, Schoology
Don’t Get Slammed by Seasonality: How to scale gracefully by embedding outsourced agents into your team
Chanita Simms, Help Scout
How to Foster Inclusivity Like a Badass
Excited yet? Join us at Summit!