SEPTEMBER 26-27, 2019
BECOME A BETTER LEADER
Support Driven Summit is a leadership conference that brings leaders in customer support, customer success, and operations together to help you become a better leader. There are no easy answers to leadership challenges, and having people you can go to is invaluable. Summit helps you find those people by intentionally designing multiple opportunities to meet and and build meaningful relationships with a small number of peers.
We set out to create an experience that was more than just talks. That includes:
- Get to know other attendees before the event. We’ll ask for introductions from attendees and share them with you to improve your chances of making meaningful connections at Summit.
- Interactive case studies. We’ll dive deeper into particular challenges and you’ll be exposed to different ways of thinking about problems through small group problem solving activities.
- Breakout sessions. Bring your questions and challenges and get them in front of other leaders through our attendee led breakout sessions.
- Lightning talks. Think signal vs. noise. These short talks will distill a problem down to its essence and deliver a potent, memorable takeaway.
Summit is a single track, guided experience where the people you meet and the relationships you build from it will be valuable long after the event ends.
September 26-27, 2019
Thursday, September 26Summit: Day One
Friday, September 27 Summit: Day Two
HR & Culture Enthusiast
My Teammate Is Just Meh: A Manager’s Guide To Legally and Humanely Addressing Underperforming Employees
Director of Customer Support
Building the ideal CX dashboard. (Through trial and mostly error.)
Advanced Support Technical Manager
Leading Your Team Through the Best Change Possible
Tech Support Hiring Lead
Bringing Support To Your Customers In Their Language
Support Team Lead
Measure the Success of Your Self-Service Offerings
Customer Support Lead
Thrown In The Deep End: What I’ve learned in my first few months as a manager
VP of Support & Data Operations
Just Say Yes: Getting out of your comfort zone and building strong relationships with your peers here at Summit.
Vice President of Technical Support
Forecasting for support coverage: growing is never linear!
Senior Manager of Support Operations
Why you shouldn’t always hire for culture fit
Head of Support Operations
Agency and ownership in support operations
Senior Technical Support Manager
Customer-Centric or Product Culture – No Need to Choose
Director of Support
Emotionally Intelligent Support Leaders
Head of SMB Success
Performance Metrics for Support Teams
2 Canal Park
Cambridge, Massachusetts 02141
LATEST SUMMIT NEWS
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PHOTOS FROM 2018 SUMMIT