We want to help you express your ideas in writing. We know you have ideas about how to do support better, opportunities for support to work with other teams and probably much more. Good news: we want the voices of people in support to be heard.
This FAQ lays out how we can help guide each other through the writing process and find a place to publish our ideas.
I HAVE IDEAS! WHAT SHOULD I WRITE ABOUT?
Bring up your ideas in #chit-chat. We’re always ready and willing to talk about support and other related topics. We’re a chatty bunch and we have opinions!
I DON’T HAVE AN IDEA! WHAT SHOULD I WRITE ABOUT?
It always comes back to #chit-chat. We’ve got some of the best people in support chatting in there about their failures, successes and challenges. If a conversation clicks with you, run with it.
I’VE STARTED WRITING BUT I’M NOT HAPPY WITH IT.
We’ll review it and help you edit it! Share your draft with us in #draft with a message – ‘@channel I’m looking for comments about my post on ducks and support – http://your-draft.com ‘. We think Draft (https://draftin.com) is the bee’s knees for this sort of thing but you’re free to use whatever you’d like. Keep in mind that these are your words and it’s up to you to choose whether or not to incorporate people’s comments and edits. We are not the end-all-be-all!
MY POST IS DONE BUT I DON’T HAVE A GREAT PLACE TO PUBLISH IT!
Maybe marketing has your company blog locked down and you’re not planning to write so much about support that it’s worth creating a dedicated support blog. No worries! We’ll help you get it published on Support Ops or Support Driven. For Support Ops, get in touch with @chaseclemons and for Support Driven, get in touch with @scott.