Code of Conduct

This is the code of conduct for the Support Driven community. This code is a community effort and comments and contributions are welcome.

We’ve built an amazing community for folks that care deeply about customer support. The foundation of that community comes from treating each other with respect and courtesy.

Be kind to others. Start with the belief that people’s intentions are honest. Behave professionally. Do not insult or put down other participants. Remember that harassment, sexist, or racist jokes are not appropriate for Support Driven.

Take care of each other. Alert an administrator if you notice a dangerous situation, someone in distress, or violations of this code of conduct, even if they seem inconsequential.

Do not direct message or email someone unless you have their permission. Responding privately to a public response does not count as permission.

Do not use the community as a directory to reach out and message people on LinkedIn, Twitter, Facebook, Instagram, or other networks.

For Community Members
We want to know if you’ve written an article, published or been a host on a podcast episode, speaking at a conference. When you share it, give us a sentence or two about why we might find it interesting.

You’re welcome to share one item a week.

If you work for a company where customer support/customer experience/customer success is a target customer, then the Vendors section is for you.

For Vendors
Generally, promotions and announcements are discouraged with the following exceptions:

  • Responding to a question or within the context of a conversation
  • Promotions and announcements in a #u-channel if you work for that company Example – Zendesk promoting Zendesk Relate in #u-zendesk
  • Announcements, requests, events, promotions, and other things you want to promote can go in #bulletin-board 

If you have events and other items that you feel are highly relevant to the community, please get in touch with Scott for now until we develop a more robust process.

If you feel that any post is not within these guidelines, please contact an administrator. We reserve the right to remove any post, at any time, at our discretion.


As a part of the respect and courtesy that’s the foundation of our community, we do not tolerate harassment of participants in any form.

Harassment includes but is not limited to unsolicited direct messages, offensive verbal comments related to gender, sexual orientation, disability, physical appearance, body size, race, religion, sexual images in public spaces, deliberate intimidation, stalking, following, harassing photography or recording, sustained disruption of conversations or other events, inappropriate physical contact, and unwelcome sexual attention.

Participants asked to stop any harassing behavior are expected to comply immediately.

This code of conduct applies to all Support Driven activities, both online and offline. Anyone who violates this code of conduct may be sanctioned or expelled from these spaces at the discretion of the administrators.


“The administrators” refers to the administrators of the Support Driven Slack, a list is available at the top of the Team Directory (must be a member of the Slack to view).

“The administrators” refers to the hosts of the Support Driven Community Mighty Network, a list is available from the About menu item in Mighty Network.

“The administrators” refers to the on-site organizers of the conference, a list is available in the conference program.