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Got questions about support or running a support team? Get answers from our community of 5000+ folks who care deeply about support.

 

 

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Heads of Support Survey

The Heads of Support Survey is a community resource. It will help you see how others are approaching the same problems you face and equip you with data to advocate for resources.

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Support Driven Leadership Summit

Support Driven Summit brings leaders in customer support, customer success, and operations together to help you become a better leader.

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Community News

The community newsletter is the best way to keep up with Support Driven. The Support Driven Slack is full of great conversations, articles, resources, and community and conference updates. In the newsletter, we curate highlights from the community chat and send them to your inbox each Saturday so you don’t have to miss a thing.
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Support Salary Survey

Each year Support Driven and Help Scout partner to anonymously survey customer support professionals about salary. Take the survey and read the 2018 study results.

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Heads of Support Survey

Each year Support Driven and Help Scout partner to anonymously survey customer support professionals about salary. Take the survey and read the 2018 study results.

View Results

On-Boarding in a Distributed World – Best Practices and Perspective

by | October 29, 2019 | Articles, Featured, Remote | 0 Comments

When people hear “remote work” or “work from home” they almost always think that the person they’re talking to really just means sitting in front of the TV watching Buffy reruns with Slack open on their laptop on the coffee table. However, a recent study by IWG found...
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Announcing the 2019 Heads of Support Program 🎉

by | September 20, 2019 | Announcements, Featured, Leadership, Surveys | 0 Comments

The Support Driven Heads of Support Program is an all-round leadership development program that includes a conference, survey, and webinar series. It kicks off with the opening of the 2nd annual Heads of Support Survey and registration for the first leadership webinar.

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Networking Like A Human

by | September 16, 2019 | Articles, Featured | 0 Comments

The word “networking” makes Sarah Betts cringe. Yet she has a reputation among her friends and coworkers as “The Networking Queen.” She shares how she became so connected, and how she managed to make connections that are meaningful.

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How We Gave Customers A Seat At The Table By Creating A Product Support Coordinator Role

by | September 3, 2019 | Articles, Featured, Operations | 0 Comments

Andrea Silas, VP of Technical Support at DreamHost, shares how their support team bring customer perspective into company decision-making processes via a Product Support Coordinator role.

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5 Management Tips From A Former Teacher

by | August 19, 2019 | Articles, Featured, Leadership, Leadership Summit 2019 | 0 Comments

A long long time ago, in a world before I did customer support, I was a teacher. I spent 4 years teaching middle and high school students drama in Scotland, which definitely had its ups and downs. Most importantly, I learned a lot from managing groups of 20 students...
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4 Ways to Celebrate Customer Service Week

by | Oct 10, 2019 |

Customer Service Week 2019 is upon us and we’ve been busy showing love for our front line team! This is a great time of year to acknowledge and thank the people in your company who care for your most valuable asset– your customers! Here are the four ways we celebrated...