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Recent News
Support Driven Reads: Talk To The Team Closest To The Customer Experience
by Scott
We invited the community to write as part of a 4 week long writing challenge. Several folks rose to the challenge – check out their writing below. Talk To The Team Closest To The Customer Experience by Juliet Kellogg “The…
Support Driven Reads: Management And Leadership
by Scott
We invited the community to write as part of a 4 week long writing challenge. Several folks rose to the challenge – check out their writing below. Management and Leadership by Andrew Spittle “The manager is rooted in a mindset…
The Problem With Name Badges And Lanyards
by Scott
Most conferences use some form of name badge and lanyard. Name badges are supposed to encourage socializing. The problem is they don’t do their jobs very well. Should they include first name and last name or just the first name?…
Volunteer for SupConf!
SupConf is drawing closer, and we are excited to start organizing day-of details. We need your help! Volunteers will have the chance to contribute to and participate in the first SupConf: meet attendees and speakers, provide support for the conference,…
Getting All Hands Support Off The Ground At Trello
by Scott
Emily Chapman is a Support Specialist for Trello. She previously worked for MailChimp and Mandrill. Her professional blog is available here. She likes writing style guides, performing improv, and spending an inordinate amount of time on Twitter. When the Trello…
A Day In The Life Of Kelly O’Brien
by Scott
Here I stand in my kitchen, in the midst of a particularly wild hair day Hi, I’m Kelly, self-service content manager at Kayako. Although you’re not likely to find me at the other end of a support chat, I work…
