Job Listings
- Senior Support Engineer (Asia/Pacific hours)
- Senior Support Engineer (EU hours)
- Customer Success Specialist
- Customer Service Representative
- Customer Support Hero EN (Full time remote contractor)
- Customer Onboarding Specialist (Remote – East Coast)
- 2021 Bloomberg Customer Support Summer Internship (Portuguese or French Speaker)
- 2021 Bloomberg Customer Support Representative (Portuguese or French Speaker)
Support Salary Survey
We’ve partnered with Freshworks to help bring you this salary survey. We do the survey to shed light onto conversations about pay. We believe customer support is a fantastic career choice and we want to help people get paid what they’re worth.
Heads of Support Survey
We’re working with Freshworks to help you answer questions about support budgets so you can make a case for requesting more resources or show how you’re effectively and efficiently working with the resources you have.
Should You Use a Framework in Customer Support?
Frameworks have helped teams work smarter. However, it might be challenging figuring out whether a framework is the right solution for you. In this post, Diana Potter (Head of Support & Success at Qwilr in the B2B space) and Denise Twum (Support Process Manager at SmugMug in the B2C space) share their decision-making process on whether a framework will help them solve problems in support.
Zendesk Highlights: SEO in Zendesk Guide, Answer Bot, and more
We're sharing highlights from our #u-zendesk channel in our Slack community, we hope this will be useful for people. Let’s get into this week’s highlights. Question for the Answer Bot (AB) gurus: So AB is coming up with suggested articles when users (or me in this...
Support Driven Highlights: How often are you dealing with bug reports?
Hey, Support Driven Community. 👋🏻 We’re starting to highlight some questions and answers you’ve all shared via Slack on our blog. We want to showcase your unique perspectives beyond just Slack. If you’re not familiar with our Slack community, it’s full of 8,000+...
Community Round Table: Getting Ready for the Holidays
Community Round Tables are a great way to gather and exchange ideas. In case you missed our first one back in the fall, we wanted to make sure you had access to read through all the content again outside of just Slack. If you're new to Support Driven, we have a Slack...
Support Driven Highlights: How to help your teams with emotional burnout?
Hey, Support Driven Community. 👋🏻 We’re starting to highlight some questions and answers you’ve all shared via Slack on our blog. We want to showcase your unique perspectives beyond just Slack. If you’re not familiar with our Slack community, it’s full of 8,000+...
Introducing the Conversational Support Funnel
If the support community used more frameworks, we’d save a lot of time and effort. Instead of solving common problems and challenges over and over again, each time in a bespoke way, we could follow the formula laid out by frameworks to get to quicker, better answers and help more people along the way. Namely, one another, but also all of our collective customers — and in doing so, we’d accelerate the continued rise of the support function as a whole.
Developing a Pitch Into an Article
I chat with Nouran about developing an idea from a conversation in the Support Driven Slack into an article. You can find more of Nouran's writing at - https://talesofmanagement.com
Support Driven Highlights: What are Your Thoughts on Cover Letters?
Hey, Support Driven Community. 👋🏻 We’re starting to highlight some questions and answers you’ve all shared via Slack on our blog. We want to showcase your unique perspectives beyond just Slack. If you’re not familiar with our Slack community, it’s full of 8,000+...
Iterating with the Aspire career mentoring program
Diane Garcia joins the show to talk about a few new things we're trying with Aspire, our career mentoring program, and why.