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Support Driven Writing Challenge – Week 5

This week in the Support Driven Writing Challenge we wrote about a typical day in our life. Below are the submissions for this week – enjoy! @mjassen http://wieldlinux.com/2016.php?2016-11-28#2016-11-28 @aaronsachs http://aaronmsachs.com/it-came-from-the-nightshift @chelsea https://medium.com/@chelsea.stroh/a-day-in-my-real-life-right-now-714abd8f67e1#.vgt6zltdb @kmsuhm https://medium.com/@kmsuhm/a-day-in-my-life-797fec8b371a#.pe5p5mf2p Next week (our last week!) we will…

Support Driven Writing Challenge – Week 4

This week in the Support Driven Writing Challenge we wrote about our Support Stacks – or what methods we use when supporting our customers. Below are the submissions for this week – enjoy! @mjassen http://wieldlinux.com/2016.php?2016-11-23#2016-11-23 @chelsea https://medium.com/@chelsea.stroh/how-and-why-we-chose-our-support-stack-14cd2b90dad5#.exz172qhg @badaja https://medium.com/@badaja_/how-and-why-we-chose-our-support-stack-b44e735a9795#.c2xoqhqty @diane…

Support Driven Writing Challenge – Week 2

This week in the Support Driven Writing Challenge we wrote about our tool boxes.  Either personal, professional, electronic or non-tech. Below are the submissions for this week – enjoy! @chelsea: https://medium.com/@chelsea.stroh/why-how-i-bullet-journal-1-year-in-3a4cd978318e#.tipezutmw https://medium.com/@chelsea.stroh/stuff-the-tools-i-use-while-working-remotely-540978038b0a#.xzanhx78t @andreabadgley: https://andreabadgley.com/2016/11/07/tools-i-use-for-time-and-task-management/ @aaronsachs: http://aaronmsachs.com/how-i-work @sarahleeyoga: https://medium.com/@sarahleeyoga/my-toolbox-a-support-driven-challenge-post-203214c69ec6#.5ss0fq39m @mercer: http://www.mercenator.com/blog/2016/11/10/self-support-tools…

Discombobulated Daria Asks:

“How does your team stay focused in the face of the many and diverse needs placed on a support organization? How do you keep the team from getting discombobulated with the sometimes unpredictable nature of tickets, marketing requests, and keeping…