Support Driven Expo Americas 2019
SD Expo Americas assembles some of the best folks in customer support to help you grow as a support professional in this two-day, multi-track conference in Portland, OR, USA.
Support Driven Expo Europe 2019
SD Expo Europe will bring together the Support Driven community from Europe and beyond to share how we’re solving problems to move the industry and our careers forward.
Support Salary Survey
Each year Support Driven and Help Scout partner to anonymously survey customer support professionals about salary. Take the survey and read the 2018 study results.
Where to start to build a local Support Driven community from scratch
Each local ecosystem is unique and has its own dynamic. You know better than everyone your town, your country and your people. You know how they prefer to interact and network with each other, what are the cultural aspects that affect their work and what are their...
A Love Letter to Belgrade | SD Expo Europe Update
Happy Valentines Day, SD! Today is the perfect moment to share a love letter to the city of Belgrade where we’ll be hosting SD Expo Europe in only a few short weeks, as well as share our most heartfelt thank you to the community for the incredible support we’ve...
He’s a customer and he’s angry. What do you do?
Every time I train a new colleague and the time comes for them to speak to their first customer, I see the same look in their eyes: what if something goes wrong? I was recently asked if I know how to deal with angry customers instinctively or whether there is a “cheat...
Speaker tip: publish online after your presentation
One of my favorite pieces of advice when I gave my first public presentation was this: as you’re preparing, write your presentation in blog post format, include your slide deck in the blog post, and schedule the post to go live during or adjacent to the time of your...
Early bird tickets are available for SD Expo Americas!
Support Driven Expo is returning to Portland, Oregon, this July 11-12. Now that the conference has expanded across the Atlantic and there are two Expos, the Portland event has a new name: SD Expo Americas. If you're seeing all the excitement around SD Expo Europe and...
Kickstarter, Community, and Speaker Sneak Peeks! – SD Expo Europe Update
Kickstarter Update Not even one week into our Support Driven Expo Europe Kickstarter, and we’ve already hit 85% of our fundraising goal for the event: $8,549 has been raised since our launch earlier this week! This is our largest fundraising initiative for the event,...
Communication to build a remote culture
A distributed workforce is the most effective way to build a company... Talent and intelligence are equally distributed around the world but opportunity is not. – Matt Mullenweg Founder and CEO of Automattic, the company behind WordPress.com WooCommerce, and Jetpack....
Host or Suggest A Community Meetup at Support Driven Expo Europe
Want to meet up with people from the Support Driven community while in Belgrade for SD Expo Europe? Here’s how.
Tickets are now on sale for SD Expo Europe! 🎉
Tickets are now on sale via Kickstarter for Support Driven Expo Europe! The Expo SD Europe Kickstarter is the best deal for your conference ticket: if you purchase through the Kickstarter, you will get a discount off the $350 (€300) price. We have a limited...