Support Salary Survey
We’ve partnered with Freshworks to help bring you this salary survey. We do the survey to shed light onto conversations about pay. We believe customer support is a fantastic career choice and we want to help people get paid what they’re worth.
Heads of Support Survey
We’re working with Freshworks to help you answer questions about support budgets so you can make a case for requesting more resources or show how you’re effectively and efficiently working with the resources you have.
Calling Community Builders
I've reached out to many of you to talk about Support Driven and where we could go next. You've shared a lot of amazing ideas that could make a huge difference for individuals and for our industry. By implementing your ideas, we have the power to change our industry....
What Customer Support Leaders Can Do to Support Mental Health During a Pandemic
You don't have to flip the table to start talking about this, to start making things a little bit better. ~Scott Tran In the last few years, companies have made great strides in speaking more about mental health. As companies, we've been asking about it and providing...
Thoughts on What’s Next for Support Driven
The Support Driven community has come a long way since we started with 10 people in 2014. After 6 years and over 7500 people in the community it's time to think about what's next for Support Driven. We built this community together so I spoke with many of you about...
Weekly Hiring Round Up – August 24th, 2020
Hiring managers post their jobs in the Support Driven community to find the best candidates. We also share jobs we've found through our professional network that we think are worth paying attention to. This post is a small sample of those jobs and some of the great...
Weekly Hiring Round Up – August 17th, 2020
Hiring managers post their jobs in the Support Driven community to find the best candidates. We also share jobs we've found through our professional network that we think are worth paying attention to. This post is a small sample of those jobs and some of the great...
Weekly Hiring Round Up – August 3rd, 2020
Hiring managers post their jobs in the Support Driven community to find the best candidates. We also share jobs we've found through our professional network that we think are worth paying attention to. This post is a small sample of those jobs and some of the great...
Weekly Hiring Round Up – July 27th, 2020
Hiring managers post their jobs in the Support Driven community to find the best candidates. We also share jobs we've found through our professional network that we think are worth paying attention to. This post is a small sample of those jobs and some of the great...
Candidate Advocacy Meeting 7 – Notes (July 22nd, 2020)
Meeting attendees: Scott, Brittany 1. Volunteers: Still need Volunteers for Social Media. Action Item: Scott posted in #about to get ideas for how to get volunteers whether it is a volunteer per social media channel or per Slack channel and across all social...
Weekly Hiring Round Up – July 20th, 2020
Hiring managers post their jobs in the Support Driven community to find the best candidates. We also share jobs we've found through our professional network that we think are worth paying attention to. This post is a small sample of those jobs and some of the great...