Support Driven Expo Americas
SD Expo Americas assembles some of the best folks in customer support to help you grow as a support professional in this two-day, multi-track conference in Portland, OR, USA.
Support Driven Leadership Summit
Support Driven Summit brings leaders in customer support, customer success, and operations together to help you become a better leader.
Support Salary Survey
Each year Support Driven and Help Scout partner to anonymously survey customer support professionals about salary. Take the survey and read the 2018 study results.
Heads of Support Survey
Each year Support Driven and Help Scout partner to anonymously survey customer support professionals about salary. Take the survey and read the 2018 study results.
Everything You Should Do During Your Visit to Boston | Support Driven Leadership Summit Update
Let’s face it: one of the unspoken highlights of attending a conference is seeing a new city-- or looking at your own city with fresh eyes among new friends. With SD Leadership Summit only a few short weeks away, now is the time to begin planning your trip and putting...
I lost some of the original Support Driven podcast episodes
Tl;dr: In the process of migrating the Support Driven (SD) website, I lost 8 of the podcast audio files from SD's early days 😭. This is the story of how it happened, the lesson I learned, and where we are now. ACT I: Done is better than perfect In February of 2019, we...
5 Management Tips From A Former Teacher
A long long time ago, in a world before I did customer support, I was a teacher. I spent 4 years teaching middle and high school students drama in Scotland, which definitely had its ups and downs. Most importantly, I learned a lot from managing groups of 20 students...
What to Expect From Leadership Summit! | SD Leadership Summit Update
Choosing the right conference for your needs can be a challenging task. From the format of the sessions to the content from the speakers, there are so many variables in determining if a conference will meet your needs. Let's tackle what you can expect from Leadership...
What Support Leaders Wish They Had Known When They Transitioned To Leadership Roles
This article was produced in collaboration with Influx as part of our supported channels program. We appreciate their support as it helps us invest in content for the greater Support Driven community. Want to be part of the discussion? Join us in the #leadership...
From worry lists to pipelines: 4 steps we used to scale Support Driven conferences
Photo of Atual Gawande's Checklist Manifesto from Support Driven book club In the past 18 months since I joined Support Driven, we've moved from a dependency on one person's expertise (hi Scott!) to scalable, documented processes for producing Support Driven...
Download the SD Leadership Summit App!
The countdown is on for Leadership Summit! The SD team is hard at work with less than two months to go until the event. Here's what you should know this week in preparation for the event. Download the app! Whether you're joining us for your first Leadership Summit or...
6 Things to Consider when Considering Outsourcing
There are six very important things to consider when thinking about using an outsourcing provider.
Apply for a Scholarship to attend Support Driven Leadership Summit 2019
The Support Driven Leadership Summit welcomes a diverse group of customer support professionals to the conference each year. From small companies to large companies, leads to managers and directors -- you’ll be able to find a network of people that you can build a...