Support Driven Community

 

 

Got questions about support or running a support team? Get answers from our community of 5000+ folks who care deeply about support.

 

 

Community News

The community newsletter is the best way to keep up with Support Driven. The Support Driven Slack is full of great conversations, articles, resources, and community and conference updates. In the newsletter, we curate highlights from the community chat and send them to your inbox each Saturday so you don’t have to miss a thing.

Support Salary Survey

We’ve partnered with Freshworks to help bring you this salary survey. We do the survey to shed light onto conversations about pay. We believe customer support is a fantastic career choice and we want to help people get paid what they’re worth. 

Heads of Support Survey

We’re working with Freshworks to help you answer questions about support budgets so you can make a case for requesting more resources or show how you’re effectively and efficiently working with the resources you have.

On-Boarding in a Distributed World – Best Practices and Perspective

When people hear “remote work” or “work from home” they almost always think that the person they’re talking to really just means sitting in front of the TV watching Buffy reruns with Slack open on their laptop on the coffee table. However, a recent study by IWG found...

Networking Like A Human

The word “networking” makes Sarah Betts cringe. Yet she has a reputation among her friends and coworkers as “The Networking Queen.” She shares how she became so connected, and how she managed to make connections that are meaningful.

How We Gave Customers A Seat At The Table By Creating A Product Support Coordinator Role

Andrea Silas, VP of Technical Support at DreamHost, shares how their support team bring customer perspective into company decision-making processes via a Product Support Coordinator role.

5 Management Tips From A Former Teacher

A long long time ago, in a world before I did customer support, I was a teacher. I spent 4 years teaching middle and high school students drama in Scotland, which definitely had its ups and downs. Most importantly, I learned a lot from managing groups of 20 students...

What Support Leaders Wish They Had Known When They Transitioned To Leadership Roles

This article was produced in collaboration with Influx as part of our supported channels program. We appreciate their support as it helps us invest in content for the greater Support Driven community. Want to be part of the discussion? Join us in the #leadership...
Calling Community Builders

Calling Community Builders

I've reached out to many of you to talk about Support Driven and where we could go next. You've shared a lot of amazing ideas that could make a huge difference for individuals and for our industry. By implementing your ideas, we have the power to change our industry....

Thoughts on What’s Next for Support Driven

The Support Driven community has come a long way since we started with 10 people in 2014. After 6 years and over 7500 people in the community it's time to think about what's next for Support Driven. We built this community together so I spoke with many of you about...

Weekly Hiring Round Up – August 24th, 2020

Hiring managers post their jobs in the Support Driven community to find the best candidates. We also share jobs we've found through our professional network that we think are worth paying attention to. This post is a small sample of those jobs and some of the great...

Weekly Hiring Round Up – August 17th, 2020

Hiring managers post their jobs in the Support Driven community to find the best candidates. We also share jobs we've found through our professional network that we think are worth paying attention to. This post is a small sample of those jobs and some of the great...

Weekly Hiring Round Up – August 3rd, 2020

Hiring managers post their jobs in the Support Driven community to find the best candidates. We also share jobs we've found through our professional network that we think are worth paying attention to. This post is a small sample of those jobs and some of the great...

Weekly Hiring Round Up – July 27th, 2020

Hiring managers post their jobs in the Support Driven community to find the best candidates. We also share jobs we've found through our professional network that we think are worth paying attention to. This post is a small sample of those jobs and some of the great...

Weekly Hiring Round Up – July 20th, 2020

Hiring managers post their jobs in the Support Driven community to find the best candidates. We also share jobs we've found through our professional network that we think are worth paying attention to. This post is a small sample of those jobs and some of the great...