Support Salary Survey
We’ve partnered with Freshworks to help bring you this salary survey. We do the survey to shed light onto conversations about pay. We believe customer support is a fantastic career choice and we want to help people get paid what they’re worth.
Heads of Support Survey
We’re working with Freshworks to help you answer questions about support budgets so you can make a case for requesting more resources or show how you’re effectively and efficiently working with the resources you have.
Zendesk Highlights: Help Center articles visibility, Spam via web forms and Best time for hiring Ops Manager
We’re sharing highlights from our #u-zendesk channel in our Slack community, we hope this will be useful for people. Let’s get into this week’s highlights. Silly q, probably: once we’ve enabled Guide and begun creating articles, how do I ensure related articles are...
Welcoming new people into the Support Driven community
Meet Kristi Thompson, who after a few years as a kindergarten teacher decided to transition into a career in customer support.
How Saastr Has Adapted to the Pandemic – Inside Support Driven Podcast
A lightly edited transcript of the episode follows. Scott Tran I'm super curious to hear what's going on with SaaStr, just how you've handled the pandemic and how that shifted things for you? Bryan Elsesser Yeah, it's a good question. What's been crazy, in 12 years...
Support Driven Highlights: Career advice/guidance from senior directors or vice presidents
Hey, Support Driven Community. 👋🏻 We’re starting to highlight some questions and answers you’ve all shared via Slack on our blog. We want to showcase your unique perspectives beyond just Slack. If you’re not familiar with our Slack community, it’s full of 8,000+...
How to optimise your macros usage in Zendesk
Hi all! 👋 I am very happy to proceed with my series of Zendesk optimization posts. You can find previous ones about general Zendesk setup, ultimate optimization checklist, ideal KPI system, and excellent ticket categorization. This very post is based on those posts'...
What “The Office” Teaches us About Personal Service
The U.S. adaptation of “The Office” can’t teach us anything about customer service or CX, or can it? This article will break down Robert California’s speech and reveal how much truth is in his words.
Support Driven Highlights: Does anyone have CS foundational readings or resources?
Hey, Support Driven Community. 👋🏻 We’re starting to highlight some questions and answers you’ve all shared via Slack on our blog. We want to showcase your unique perspectives beyond just Slack. If you’re not familiar with our Slack community, it’s full of 8,000+...
Support Driven Highlights: Rolling out chat for a team that comes from a 100% email background
Hey, Support Driven Community. 👋🏻 We’re starting to highlight some questions and answers you’ve all shared via Slack on our blog. We want to showcase your unique perspectives beyond just Slack. If you’re not familiar with our Slack community, it’s full of 8,000+...
Zendesk Highlights: Everyday Zendesk login, Zendesk + JIRA and Update or Ticket Updated in Explore
We’re sharing highlights from our #u-zendesk channel in our Slack community, we hope this will be useful for people. Let’s get into this week’s highlights. A very simple question. Is it me or do we have to log into Zendesk every day? I just recently got ZD for my team...