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Support Salary Survey
Each year Support Driven and Help Scout partner to anonymously survey customer support professionals about salary. Take the survey and read the 2018 study results.
Heads of Support Survey
Each year Support Driven and Help Scout partner to anonymously survey customer support professionals about salary. Take the survey and read the 2018 study results.
Weekly Hiring Round Up – July 6th, 2020
Hiring managers post their jobs in the Support Driven community to find the best candidates. We also share jobs we've found through our professional network that we think are worth paying attention to. This post is a small sample of those jobs and some of the great...
Aspire Advisory Board – Introductory Meeting – 6/29/2020
Attendees: Craig S Heather S Carvin P Jordan P Scott T Francis L Diane G What this board is for: Aspire has been run by the community from the beginning and we want to ensure that as the members of the board change we have the infrastructure in place for an easy...
Weekly Hiring Round Up – June 29th, 2020
Hiring managers post their jobs in the Support Driven community to find the best candidates. We also share jobs we've found through our professional network that we think are worth paying attention to. This post is a small sample of those jobs and some of the great...
Tips for Keeping Your Remote Team Connected & Motivated
This is supported content from supporting company Klaus; if you’re curious about joining Support Driven’s supporting companies click here. Daniel Danilov, Team Lead & Hiring at Automattic, discusses how his business keeps team members motivated through growth and...
Candidate Advocacy Meeting 5 – Notes (June 24th, 2020)
Meeting attendees: Scott, Harsha, Brittany 1. Weekly Round-Up What we need: 2 volunteers and a back-up- Brittany can be back-up Ilaria is the primary volunteer right now and just posted the Round-Up last week and it went very well! Need to establish a "Social Media"...
Weekly Hiring Round Up – June 22nd, 2020
Hiring managers post their jobs in the Support Driven community to find the best candidates. We also share jobs we've found through our professional network that we think are worth paying attention to. This post is a small sample of those jobs and some of the great...
Somehow I Manage: Leading with Vulnerability
Leadership Building Block #1: Advocacy Welcome to the first installment of “Somehow I Manage: Building Blocks of Leadership”. If you’re new to the series, check out this prelude article that’ll give you more info on what we’re diving into. Before we jump into the...
Weekly Hiring Round Up – June 14th, 2020
Hiring managers post their jobs in the Support Driven community to find the best candidates. We also share jobs we've found through our professional network that we think are worth paying attention to. This post is a small sample of those jobs and some of the great...
Candidate Advocacy Meeting 3 – Notes (June 12th, 2020)
Attendees: Scott, Brittany, Craig, Heather, Harsha, Lilly Note: Meeting will be held weekly (until further notice). On the backend, we will use Basecamp/Google Drive as a place to keep all the info together. This meeting was a split between discussing the Aspire...