Support Driven Community

 

 

Got questions about support or running a support team? Get answers from our community of 5000+ folks who care deeply about support.

 

 

Support Driven Expo Americas

SD Expo Americas assembles some of the best folks in customer support to help you grow as a support professional in this two-day, multi-track conference in Portland, OR, USA.

Support Driven Leadership Summit

Support Driven Summit brings leaders in customer support, customer success, and operations together to help you become a better leader.

Community News

The community newsletter is the best way to keep up with Support Driven. The Support Driven Slack is full of great conversations, articles, resources, and community and conference updates. In the newsletter, we curate highlights from the community chat and send them to your inbox each Saturday so you don’t have to miss a thing.

Support Salary Survey

Each year Support Driven and Help Scout partner to anonymously survey customer support professionals about salary. Take the survey and read the 2018 study results.

Heads of Support Survey

Each year Support Driven and Help Scout partner to anonymously survey customer support professionals about salary. Take the survey and read the 2018 study results.

Getting Our Stories Straight: How to Deliver Consistent Communication in an Omnichannel World

Leslie presented this as a workshop at SD Expo Americas. Thank you, Leslie! -- Andrea B. You know that scene in the heist movie? The one that comes right after the criminals rob the bank but right before the cops bust in? When the ringleader says, “We’ve got to get...

Don’t Let Imposter Syndrome Hold You Back

Building a career in support can be a daunting endeavor. Many companies don’t have a clear career path for their support teams and the industry is changing and growing constantly. So it’s easy to find yourself asking where do I even begin, when it comes to finding...

Incident communication is hard: Fullstory’s Head of Support shares 4 ways to ease the pain

This article was produced in collaboration with Statuspage as part of our supported channels program. We appreciate their support as it helps us invest in content for the greater Support Driven community. Want to be part of the discussion? Join us in #incident-comms...

Five steps to empowering your support team to make better decisions

As part of the Influx sponsorship of the #leadership channel in the Support Driven Slack, we wanted to find and share simple techniques to build better support teams. We’ve learned so much from the #leadership channel over the last two years, and we thought we could...

Leadership Roundtable: How to motivate remote employees

As part of the Influx sponsorship of the #leadership channel, we wanted to find and share simple techniques to build better support teams.   We’ve learned so much from the #leadership channel over the last two years, and we thought we could contribute by pulling out...

Don’t Let Imposter Syndrome Hold You Back

Building a career in support can be a daunting endeavor. Many companies don’t have a clear career path for their support teams and the industry is changing and growing constantly. So it’s easy to find yourself asking where do I even begin, when it comes to finding...