Support Driven Expo Americas
SD Expo Americas assembles some of the best folks in customer support to help you grow as a support professional in this two-day, multi-track conference in Portland, OR, USA.
Support Driven Leadership Summit
Support Driven Summit brings leaders in customer support, customer success, and operations together to help you become a better leader.
Support Salary Survey
Each year Support Driven and Help Scout partner to anonymously survey customer support professionals about salary. Take the survey and read the 2018 study results.
Heads of Support Survey
Each year Support Driven and Help Scout partner to anonymously survey customer support professionals about salary. Take the survey and read the 2018 study results.
Becoming a Better Teammate: Leadership Skills in a Non-leadership role
Dennis presented this as a workshop at SD Expo Americas. He also shared his slide deck here. Thanks Dennis! -- Andrea B. Some say that leaders are born not made -- I don’t agree. I’ve never seen babies lead teams before. Some people are more naturally able to assume a...
Marketing yourself on Linkedin – How to get people queuing up to see your skills
We've seen lots of questions about updating LinkedIn profiles in the Support Driven Slack, especially in the #career-development channel when someone is on a job-hunt and wants to make sure they are representing themselves well to potential employers. Charlotte Ward...
Getting Our Stories Straight: How to Deliver Consistent Communication in an Omnichannel World
Leslie presented this as a workshop at SD Expo Americas. Thank you, Leslie! -- Andrea B. You know that scene in the heist movie? The one that comes right after the criminals rob the bank but right before the cops bust in? When the ringleader says, “We’ve got to get...
Celebrate Expo at These Community Events! | SD Expo Americas Update
This is not a drill: SD Expo Americas is next week! If you haven't secured your ticket yet, make sure to secure your space soon. You can expect to walk away from the event with all kinds of new information and insights, but Expo is certainly not all work no play! Keep...
Don’t Let Imposter Syndrome Hold You Back
Building a career in support can be a daunting endeavor. Many companies don’t have a clear career path for their support teams and the industry is changing and growing constantly. So it’s easy to find yourself asking where do I even begin, when it comes to finding...
Your SD Expo Americas Checklist | SD Expo Americas Update
With only two weeks to go until SD Expo Americas, you're probably planning your Expo experience; we know we are! Use this handy list to get familiar with all the info you need to have an unforgettable experience. Your two-week checklist Download the app:...
What You Need to Know 3 Weeks Away from the Event! | SD Expo Americas Update
Program overview The beauty of Support Driven Expo is the diverse programming that offers something for all attendees. Expo Americas is a fully-tracked event, meaning that you have complete autonomy to choose your own development path and attend the conversations that...
Incident communication is hard: Fullstory’s Head of Support shares 4 ways to ease the pain
This article was produced in collaboration with Statuspage as part of our supported channels program. We appreciate their support as it helps us invest in content for the greater Support Driven community. Want to be part of the discussion? Join us in #incident-comms...
Five steps to empowering your support team to make better decisions
As part of the Influx sponsorship of the #leadership channel in the Support Driven Slack, we wanted to find and share simple techniques to build better support teams. We’ve learned so much from the #leadership channel over the last two years, and we thought we could...