Support Driven Community

 

 

Got questions about support or running a support team? Get answers from our community of 5000+ folks who care deeply about support.

 

 

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Heads of Support Survey

The Heads of Support Survey is a community resource. It will help you see how others are approaching the same problems you face and equip you with data to advocate for resources.

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Support Driven Leadership Summit

Support Driven Summit brings leaders in customer support, customer success, and operations together to help you become a better leader.

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Community News

The community newsletter is the best way to keep up with Support Driven. The Support Driven Slack is full of great conversations, articles, resources, and community and conference updates. In the newsletter, we curate highlights from the community chat and send them to your inbox each Saturday so you don’t have to miss a thing.
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Support Salary Survey

Each year Support Driven and Help Scout partner to anonymously survey customer support professionals about salary. Take the survey and read the 2018 study results.

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Heads of Support Survey

Each year Support Driven and Help Scout partner to anonymously survey customer support professionals about salary. Take the survey and read the 2018 study results.

View Results

Volunteer for Support Driven Summit 2020- Portland!

by | February 18, 2020 | Featured, Leadership Summit 2020 | 0 Comments

We’re getting ready for the Support Driven Leadership Summit 2020- Portland conference and we would love to have your help at the event! Volunteers will have the chance to contribute to and participate at the Leadership Summit: meet attendees and speakers, provide...
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On-Boarding in a Distributed World – Best Practices and Perspective

by | October 29, 2019 | Articles, Featured, Remote | 0 Comments

When people hear “remote work” or “work from home” they almost always think that the person they’re talking to really just means sitting in front of the TV watching Buffy reruns with Slack open on their laptop on the coffee table. However, a recent study by IWG found...
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Announcing the 2019 Heads of Support Program 🎉

by | September 20, 2019 | Announcements, Featured, Leadership, Surveys | 0 Comments

The Support Driven Heads of Support Program is an all-round leadership development program that includes a conference, survey, and webinar series. It kicks off with the opening of the 2nd annual Heads of Support Survey and registration for the first leadership webinar.

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Networking Like A Human

by | September 16, 2019 | Articles, Featured | 0 Comments

The word “networking” makes Sarah Betts cringe. Yet she has a reputation among her friends and coworkers as “The Networking Queen.” She shares how she became so connected, and how she managed to make connections that are meaningful.

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How We Gave Customers A Seat At The Table By Creating A Product Support Coordinator Role

by | September 3, 2019 | Articles, Featured, Operations | 0 Comments

Andrea Silas, VP of Technical Support at DreamHost, shares how their support team bring customer perspective into company decision-making processes via a Product Support Coordinator role.

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The ultimate checklist to optimize your Zendesk

by | Apr 20, 2020 | ,

Preface With COVID-19 on the rise and many companies are affected, we need to support each other even more than usual. We all are facing very special management and productivity challenges doing customer service these days. And I think that knowledge is the best...