SUPPORT DRIVEN EXPO

Las Vegas, NV - August 10 - 12, 2025 - UNLV

Call for Presentations for SD Expo 2025 is now open!

What is Support Driven Expo?

6 tracks full of focused sessions that you and your team can mix and match to customize a program that best suits your needs:
Talk sessions presented by practitioners with hands-on experience from the Support Driven community
Every session is screened to help you learn - no sales demos and no product pitches
Designed to help you learn from presenters and attendees in a safe environment that facilitates deeper conversations about your challenges and ideas

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Latest Updates

Speakers Announced

We had a wonderful group of submissions from our CFP and we are so excited to announce our amazing speakers! Be sure to check out who you can expect to see in Vegas.

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Tickets on Sale

Tickets are on sale now, be sure to click the link below to check out our different options - you can fin everything from buying group packages to recordings of the talks!

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Hotel Booking Open

Hotel booking is open, and our featured speakers are live! Check out the latest updates from party RSVPs to volunteer spots and sneak peeks at the talks, it’s all here in one place.

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Welcome Party

Come join us on August 10, at Champagne's Cafe! Not only is it a great time to meet fellow attendees, but you can pick up your registration badge as well.

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2025 Event Agenda

Sunday, August 10 -

4:00 PM - 6:00 PM - Welcome Party - RSVP here!

Monday, August 11 -

8:00 AM - Doors Open for Registration

9:00 AM - 4:00 PM – Programming Sessions - Talks

Tuesday, August 12 -

8:00 AM - Doors Open for Registration

9:00 AM - 1:00 PM - Programming Sessions - Talks

*all times in Pacific

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Presenters

From Feedback to Function: AI-Powered Transformation of Voice of the Customer Data

Rebecca Blount | Associate Director, Customer Strategy & Operations at Coterie
From Skeptics to Advocates: Leveraging Support Archetypes to Optimize AI Adoption

Phoebe Killick | Senior CS Specialist at Front
Prompt Engineering for Customer Support: Best Practices and Learnings

Michael Fester | Co-Founder of Markprompt
Tech with a Heartbeat: Guiding Support Careers in the AI Era

Tamara Wall | Manager, Product Support at Culture Amp
Humans with AI brain

Megha Rawat | Head of Support at DevRev
AI Won’t Replace You – But Agents Who Use AI Will

April Troester | Chief Customer Officer at Wysh
Hooked on Experimentation: Fostering an Experimentation Mindset to Teach AI Skills

Mariena Quintanilla | CEO and Founder of Mellonhead
Zapier on Zapier: Reducing Tool Bloat & Streamlining Support Operations

David Janssen | Team Lead, Global Support at Zapier
Number Go Up: A framework for improving your AI agents

Jon O'Bryan | CEO & Co-founder of Atlas (YC W22)
AI-led QA Insights

Matt Marontate | Head of Sales, Zendesk WEM AI at Zendesk
Beyond the Queue: Project Management Skills That Get You Noticed

Erica Seamster | Support at GIPHY
Turning Internal Experts into External Voices: A Blueprint for Support Thought Leadership

Erica Marois | Sr. Manager, Content and Community at Informa
404 Community Not Found? Let’s Fix That!

Calypso Hernandez | Executive Operations Lead at This Dot Labs
From Laid off to Lit Up

Jen Burton | Founder of Upper Righters, Inc
The Gift of Feedback

Kirsten Penaloza | Senior Director of Customer Experience at Scale to Win
Paging Dr. Trust: What Scalpel-Wielding Residents Can Teach Us About Support Careers

Chrissy Chavez | Technical Support Specialist at Help Scout
Out with CES, in with AXIS: A new way to measure AI's impact on customer support

Kenji Hayward | Senior Director of Customer Support at Front
Unlocking the Missing Last Mile in Your CX Strategy

Adam Boelke | Founder & Managing Partner at Alignment Advantage Group
From Serving Tables to Serving Customers: How Waitressing Shaped My CX Philosophy

Leanna Olbinsky | Head of Customer Experience at SkillCat
The Beings & the Bots: The Role of Humans in an AI CX World

Abbey Sparks | Global Director of Client Success at Boldr
Customer Value Journey: Mapping It. Operationalizing It. Transforming CX.

Yoram Baltinester | Customer Success Strategy & Operations at Bonterra
Learn Why Your Customers Are Really Cancelling

Clay Telfer | Customer Success Director & Founder of Churnbreaker Consulting
Your Support Queue Is a Goldmine of Untapped Insights

Sandeep Kaur
Breaking Business Barriers: Voice of Customer as the Enterprise Connector

Lala Mamedov | Founder and Principal Consultant at The Support Strategy
[TBD] something about scaling CX leanly

Hilary Dudek | Head of Customer Experience at Gamma
Make It Make Sense (to the Bot): A Hands-On Guide to Fixing Help Articles for Generative AI

Caitlin Sills | CS Consulting
How Notion CX Tamed the Multi-Tool Monster and Transformed Our Support Stack

Dianmarie De Jesus | Content Program Manager, Internal Documentation at Notion
Vibe Support - A Riff on Vibe Code

Dan Sahar | Co-founder of Guidde
Unlocking Generative AI’s Potential with KM

David Kay | Principal at DB Kay & Associates Inc
Get the Word Out—Disseminating Information to your Support Team

Cora Van Leeuwen | Support Specialist & Knowledge Expert at YNAB
Feeding the AI Bot: Aligning All Post-Sales Teams on KCS

Francoise Tourniaire | Owner and Principal of FT Works
Clarify your article types and it might change your life (or at least your help center)

Maring Eberlein | Content Strategist and Support Champion at MFrances Consulting
Universal Building Blocks for Global Agent Training and Certification

Josh Carpenter | Senior Director, Customer Support at Arkestro
Things I wish I had known as a Support Manager

Grace James | Principal Program Manager, Strategic Programs at Intercom
Rethinking CX Hiring: Why Passion and Product Affinity Might Be Your Secret Weapon

Funmi Ajala | Head, Customer Support & Digital Operations at Hugo
The Art & Science of Managing a Small Customer Support Team

Kevin Zyskowski | Chief Executive Officer at CertainlyCx & RavenCx
Creating Calm in the Chaos of Reactive Work.

Zorah Mardesich | Customer Support Manager at PagerDuty
Support the Support: Empowering Your IC’s

Val Quinn | Senior Manager, Customer Support at Vimeo
The Human Side of Incident Management: Building Resilient Teams for High-Stress Situations

Kat Gaines | Sr. Manager, DevRel and Community at PagerDuty
Own Your Seat at the Table: Training for CX Leaders Who Had to Wing It

Ty Givens | Founder & CEO of CX Collective
From Friction to ROI: Prioritizing Experience Improvements with the EASI Matrix

Chris Carter | Founder / Principal Consultant at Drivetrain Solutions
When to Throw People at the Problem

Lexi Horn | Director Customer Experience at Calming Co
Lexi Horn | Director Customer Experience at Calming Co

Peter Peckarsky | Strategy & Enablement at GoFundMe
Change Management in Support Ops: Leading Through Systems, Process, and Culture Shifts

Nadira Garufi | Director Of Customer Service and Operations at Horatio
Quality That Fits: What Support Leaders Actually Do (and Don’t)

Jen Weaver | Head of Customer Engagement at Tettra
Support Team Coach

Anna Fink | Software Support Team Coach at Infinite Campus
Building a CX Operations Team with no dedicated headcount

Andrew Rios | Founder of RIOS MGMT