About SD Events
Support Driven hosts community-driven events that help Customer Support and CX teams learn, connect, and grow at every stage of their careers. From leadership gatherings to large-scale conferences and online sessions, our events create space for real learning and peer support.
Summits are smaller, leadership-focused gatherings built for Heads of Support and senior CX leaders. They offer deep-dive discussions, strategy sessions, and space for meaningful peer connection.
The Expo is our largest community event, featuring 50+ practitioner-led talks, workshops, and roundtables across multiple tracks like Career Development, Customer Experience, Knowledge Management, and Support Operations.
We also host online webinars and fireside chats throughout the year, making it easy for the community to learn and stay connected from anywhere.
Whether you're leading a team or building your career, SD events give you practical learning and a trusted community to grow with.
UPCOMING 2026 EVENTS
UPCOMING 2026 EVENTS
Los Angeles Summit
Dates: March 24 - 26
Location: Los Angeles, CA
Get Your Tickets: Call for Proposals open in December 2025.
This Summit focuses on the evolving needs of the e-commerce support sector with leadership-led sessions and deep-dive conversations. A dedicated in-person conference for Heads of Support and Senior Leaders in Customer Support and Customer Experience. This Summit focuses on the evolving needs of the e-commerce support sector with leadership-led sessions and deep-dive conversations.
European Summit
Dates: June 02 - 04
Location: Amsterdam, NL
Ticket sales for all 2026 events will open in December 2025.
A focused gathering for support leaders across Europe. Our European Summit brings together practitioners, managers, and operators for two days of sessions, panels, and hands-on conversations designed around shared challenges in support. You’ll walk away with practical insights, new connections, and region-specific learnings you can apply immediately.
US Expo
Dates: Last week of August
Location: Denver or Chicago (TBD)
Ticket sale for all 2026 events will open in December 2025.
Our biggest annual event for the global support community. The Support Driven Expo brings together 50+ sessions, workshops, and roundtables covering everything from customer experience and operations to AI and leadership. It’s designed for teams who want deep, customizable learning tracks and high-value networking.
A leadership-focused summit designed for support teams in fast-scaling industries. Hosted in New York, this summit offers strategic sessions, case studies, and intimate discussions with practitioners who’ve solved complex support challenges. Perfect for directors, team leads, and ops managers.
New York Summit
Tentative dates: October 27–29
Location: New York, NY
Ticket sale for all 2026 events will open in December 2025.