Support Driven Summit

A dedicated in-person conference for Heads of Support and Senior Leaders in Customer Support and Customer Experience.

October 28 -30 | San Francisco, CA

Pylon HQ
690 5th St, San Francisco, CA 94107, United States

The Call for Proposals for the Leadership Summit is OPEN NOW! Submit the proposal here!

Gain insights from industry leaders driving value and championing the importance of Customer Support and Customer Experience.

As a senior leader, your strategic decisions directly shape your organization's success. There’s no manual for the challenges you face or the economic landscape you’re navigating.

Presenters

Breaking Barriers: How Case Swarming Reshaped Our Team Dynamics

Erika Semtei | Vice President, Customer Support at Braze
Support in the Spotlight: Bringing Technical Support to Customer Marketing Events

Emma Charles | Customer Learning & Enablement Manager, Team Lead at Everbridge
Lean, Mean, Next-Generation Support Teams

Victoria Crow Dog | Senior Manager, Technical Support at HackerRank
Upgraded CSAT metric: how to make your CSAT more advanced?

Valeriia Golubieva | Customer Experience Program Manager at Manychat
Use Proactive, White Glove Support to Double Customer Satisfaction and Half Wait Times

Damianne President | Happiness Product Lead at Automattic
Hypergrowth: how to scale yourself with the company

Oleg Krasnov | Head of Customer Support at Manychat
Lead with empathy and clarity in CX

Luis Carrillo | Strategic Advisor at VOX
The Real Job of a Leader: Creating a Team That Talks Back

Kayleb McKelvain | Senior Director of Support at Tessitura Network
Aligning Marketing and Customer Experience for Success

Angel Funes | Head of Marketing at Horatio
Feedback Without Friction: Making CX Insights Work Cross-Functionally

Amanda Tarantino | CX Manager at True Botanicals
The Breakthrough That Turns Product and Support Into True Partners

Marilyn Lin | Director, Support Portfolio Transformation at Microsoft
From Escalations to Collaboration: How Support Becomes Everyone’s Job

Ty Givens | Founder & CEO of CX Collective
"QA at the Speed of AI" or "Who QA’s the QA? AI Watching AI”

Ana-Alicia Siqueiros | Director of Support at Peek