Frameworks are great tools for helping us work smarter in support. Read on for an introduction to why and how to use them and learn about the Conversational Support Funnel, a valuable framework for combining different methods of support to create great experiences for your customers without overtaxing your team.

Frameworks are great tools for helping us work smarter in support. Read on for an introduction to why and how to use them and learn about the Conversational Support Funnel, a valuable framework for combining different methods of support to create great experiences for your customers without overtaxing your team.