Where Heads of Support and Senior Support Leaders level up, together.
A dedicated in-person event for Heads of Support and Senior Leaders in Customer Support/Customer Experience.
November 14-15 | Oakland, CA
Latest Updates
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Speaker Feature - Nick Cannariato
Listen in on our conversation with Nick Cannariato, who’s speaking at our upcoming Leadership Summit in November, where he dives into the flaws of individualized metrics in customer support.
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Speaker Feature - Cynthia Ng
Check out this conversation featuring Cynthia Ng, who is speaking at our upcoming Leadership Summit, where she discusses her role as Chief of Staff and how she supports executives while filling operational gaps.
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Attendee Applications Open Now!
Spots are limited - Apply by August 1st to be eligible for the super early bird ticket discount!
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Speaker Feature - Andrea Silas
Watch this conversation featuring Andrea Silas, who’s speaking at our upcoming Leadership Summit, where she delves into how her team is utilizing AI to enhance their technical support team and elevate customer assistance.
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Speaker Feature - Matt Dale
Watch this video featuring Matt Dale, who is speaking at our upcoming Leadership Summit in November, where he shares a framework for handling challenging situations in the workplace, emphasizing the importance of acknowledging emotions, effective planning, and clear communication during times of significant change.
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Speaker Feature - Hilary Dudek
Listen in on Hilary Dudek, who is speaking at our upcoming Leadership Summit, dive deep into the exciting world of managing managers and share valuable insights on the challenges and strategies involved.
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Speaker Feature - Erica Seamster
Check out this video featuring Erica Seamster our upcoming speaker for November's Leadership Summit, where she discusses the intricate balance between parenthood and work, emphasizing the blurred lines between the two roles.
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Speaker Feature - Emre Tekoglu
Check out this video featuring Emre Tekoglu our upcoming speaker for November's Leadership Summit, where he discusses transforming the perception of a customer support department by creating a slogan that promotes innovation and positive customer experiences.
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Speaker Feature - Reagan Helms
Check out this video featuring Reagan Helms, where he discusses the importance of leading with humility and accountability in leadership roles, emphasizing the need for leaders to be open, honest, and human in their interactions with team members.
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Speaker Feature - Kincy Clark
Check out this video featuring Kincy Clark where he shares insights on effective communication with finance teams, emphasizing the need for support leaders to speak the language of business and demonstrate the value of support beyond ticket metrics, ultimately positioning support as a value driver within the organization.
Network with leaders who care as much about support as you do.
As a senior leader, you play a direct strategic role in your company's success. There's no textbook for the work you do, or the current economic realities you're faced with.
Unfortunately, you're often the only leader who understands the Support function.
It's hard to talk through problems, develop innovative ideas, and have the impact you know is possible when you're on your own!
Leadership Summit is a two-day, in-person event exclusively for senior leaders in Customer Support/Customer Experience.
Because well-supported leaders create better opportunities for everyone. And because you deserve the support of peers who care.
Two days to level up your business, your career, and the entire Support field.
Meet and build relationships with other leaders who can relate to your challenges
Problem-solve, brainstorm ideas, and get insights to improve your business
Walk away with new friends and a network of peers that can help grow your career
The Experience
Unlike most conferences where you only sit and listen to lectures, Leadership Summit is carefully designed to maximize the time, the space and the participants, to make it the most beneficial to everyone involved.
Designed to spark connections
Speakers you'll want to hear
Conversations between leaders
Facing a room full of strangers isn't everyone's cup of tea! That's why we start Day One with a structured "meet and greet" mixer. You'll have time to meet many attendees in a fun and easy setting.
Our speakers are senior support leaders just like you. You'll learn from others who have been through things you may be facing now. They'll share insights about Strategy, Forecasting, and navigating uncertain times.
Day Two is intended to deepen the conversation. Facilitated sessions will have you bouncing ideas off each other, collaborating, and sharing aha-moments.
Dive into topics you care about through carefully curated talks.
By the end of the event, you'll have new connections with other leaders -- and a chance to stay connected through the Support Driven community.
SPEAKERS
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Living a Life that Aligns with your Values and Aspirations
MARI PARKER
Chief Operating Officer at Boldr -
Two Heads Are Better Than One: How AI Can Work Together with Human Agents to Provide Superior Customer Support
ANDREA SILAS
Vice President of Technical Support at DreamHost -
Resilient Leadership: Navigating Layoffs and Reduced Budgets
MATT DALE
Founder at Moxie, CX -
When Work Doesn't Fit the Mold, a Chief of Staff Steps In
CYNTHIA NG
Staff, Strategy & Operations (Chief of Staff to CEO Team) at GitLab -
The Five Finance Love Languages: How to Talk to Your CFO about Support
KINCY CLARK
Director of Support at Bolt -
Unlocking Leadership Potential: Strategies for Supporting New People Managers
HILARY DUDEK
Senior Director, Customer Support -
Metrics with a Purpose
NICK CANNARIATO
Co-Founder at Yetto -
Balancing Parenthood and the Workspace: Navigating Boundaries and Advocacy
ERICA SEAMSTER
Managing Director, Support at GIPHY -
It's Okay to Be Human: How to Lead with Humility and Accountability
REAGAN HELMS
Director of Customer Experience at Planning Center -
Crafting Award-Winning Narratives with Data
EMRE TEKOGLU
Vice President of Customer Support at Zywave -
From Advocates to Allies: Unleashing Human Potential in AI Support - Moderator
DAVID SUDOLSKY
Founder and CEO at Boldr -
From Advocates to Allies: Unleashing Human Potential in AI Support - Moderator
CHYNGYZ DZHUMANAZAROV
Co-founder and CEO at KODIF -
From Advocates to Allies: Unleashing Human Potential in AI Support - Panelist
MICHAEL DANG
Head Of Customer Experience at Nom Nom -
From Advocates to Allies: Unleashing Human Potential in AI Support - Panelist
CHRIS MURRAY
Head of Support at Babylist -
Crafting ROIs for Key Initiatives - Moderator
OLGA GOMONOVA
CEO at Aimiable -
Crafting ROIs for Key Initiatives - Panelist
TRAVIS BRACE
Senior Manager, Customer Support at Grindr -
Crafting ROIs for Key Initiatives - Panelist
CHARLOTTE WARD
Director of Support at Snowplow -
Crafting ROIs for Key Initiatives - Panelist
RYAN KLAUSNER
Head of Customer Experience at Who Gives A Crap -
Crafting ROIs for Key Initiatives - Panelist
KEVIN YANG
Co-Founder at Idiomatic -
Three Pillars of Effective Support Automation using AI - Moderator
DEON NICHOLAS
CEO at Forethought -
Three Pillars of Effective Support Automation using AI - Panelist
LAUREN CUNNINGHAM
Director, Support & Customer Ops at Loom -
Three Pillars of Effective Support Automation using AI - Panelist
SUSANA DE SOUSA
Customer Experience Advisor
Early Airbnb & Loom -
Three Pillars of Effective Support Automation using AI - Panelist
KALLEN BAKAS
Director of Customer Support at Airbase
Brought to you by:
Go from feeling like the only one who gets it
to having direct connections to other leaders in your field.
Leadership Summit 2022
Join us at Leadership Summit to:
Build a strong professional network
Hear from leaders of in-demand tech companies
Gain insights from your peers
Grow your career opportunities
Get invited to exclusive follow-up events
Survive and thrive as a leader
Leadership Summit could be for you if...
● Strategy & Direction, Budgeting, or Operational Tooling Decisions are part of your role
● You run the support side of your business, working directly with your company's leadership
● You're responsible for building a team and/or managing people
● Your job title is Head of Support, VP Support, or similar*
● You thrive when helping others, sharing ideas and problem-solving together
● You care about growing your culture and creating a positive employee experience
● You're open and curious about new ways of doing things
● You're passionate about strategy and growing as a leader
If this does not describe your role, that just means you'll find more value in other groups and events we offer.
* We recognize that job titles are not always reflective of the work we do, so don’t worry if you don’t fit into the “Head of Support” title box or if you’ve carried these responsibilities in the past but may find yourself on a new path - we still encourage you to apply.
We're keeping this event small. Here's why:
We believe the best way to learn is through sharing ideas with others who understand what you do.
At Leadership Summit, we want to give each person time to get into longer conversations and make deeper connections with each other. That's why attendance is limited.
We want to be super transparent in how we select applicants. Here's our criteria.
Tickets
$630 - Super Early Bird Ticket
(apply by August 1st)
$720 - Early Bird Ticket
(apply by September 1st)
$900 - Leadership Summit Ticket
(if limited spots are still available)
How to register:
This year’s Summit is limited to a smaller number of attendees to allow for small group discussions and activities.
Access is by application only.
It's simple to apply:
1 - Apply for a spot
We are doing our best to keep the approval process to under 2 weeks as we know you need to make plans.
2 - We'll invite you in
Once your spot is confirmed, we'll invite you to join us.
3 - Join us Live!
Pack your bag and join us in person! Leadership Summit is November 14-15, 2023, in Oakland, CA.
Venue
Leadership Summit takes place November 14-15, 2023 at:
Oakstop - Broadway Event Hall
2323 Broadway
Oakland, CA 94612
Sponsors
Find your people at Leadership Summit 2023.
When you have a strong network of peers who care, there's nothing you can't achieve.
Apply now and join us at Leadership Summit.