Chinghiz Dzhumanazarov- Streamlining CX Teams with Kodif's One-Click Revolutionary Solution
Meet Chinghiz Dzhumanazarov, the Co-Founder and CEO of Kodif. He has a strong passion for technology and entrepreneurship. With a history of successfully launching and exiting non-tech ventures, he is now focused on Kodif, a low-code platform empowering non-technical teams to create seamless customer experiences. Chinghiz's diverse background includes investments in companies across Central Asia, Eastern Europe, and China, as well as running a transportation business in the US. His educational achievements include an MBA degree from Stanford GSB and an MSc degree in Econometrics/Data Science from HEC Lausanne.
Check out this video featuring Chinghiz Dzhumanazarov Co-Founder and CEO of Kodif at the Support Driven Demo Derby where he shares insights on Kodif's revolutionary one-click solution, streamlining CX teams to enhance customer experiences like never before.
Chinghiz Dzhumanazarov:
CX teams, on average, use five to six tools to resolve customer'’ problems. They do this in an old-fashioned way. So things like agents, they still do a lot of stuff manually. They have to switch multiple tabs. They have to find information because also the systems companies are using are fragmented. Agents have these unique moments with their customers. And most of this time, they're spending on just finding information, which should be just available.
I'm Chingiz, co-founder, and CEO at Kodiff. I was a serial entrepreneur and started two companies before I started Kodif. I have a background in data science and I did my MBA at Cent., so I cannot take this credit for myself. It comes from my co-founder and CTO, Norm. He was at Uber for five years, and he saw this problem at Uber where engineering was just building automation, and he was not scaling because business teams—would come and always ask for more or ask for modifications in the flows. We all know CX teams; don't get enough engineering resources, and Kodif's big goal is basically to empower these non-technical CX teams with automation in AI so that they can build and maintain this without engineering resources. So our big vision is to make CX teams independent and empower them, and we do this by providing our tool.
Especially when you're talking about engineering resources, that often can compete with the same engineering resources that are used for developing the product or the service, sales, and marketing as well, they get more attention always and because they're not getting a lot of engineering resources, CX teams, there are so many things they cannot do. So as an agent, you're just spending so much of your mental energy on just finding this information, switching these tabs, and copying and pasting, doing a lot of this manually. We made it easy for CX teams to build and maintain all the automation without any engineering resources needed. We help agents with automation in AI, and we turn their multi-step manual workflows into one click with zero engineering resources. We bring all the data on the customer into one place, and we enable them to take action from there as well. So you can click one button, and it goes and executes everything in the backend. Whereas if you had everything ready, just in front of you from one place, then you could spend this time on building more meaningful interactions with the customer."
Check out this video featuring Chinghiz Dzhumanazarov Co-Founder and CEO of Kodif at the Support Driven Demo Derby
