Support Driven Summit
A dedicated in-person conference for Heads of Support and Senior Leaders in Customer Support and Customer Experience.
March 18 -20 | Austin, TX
Capital Factory, Voltron Room
701 Brazos St, Austin, TX 78701, United States
Gain insights from industry leaders driving value and championing the importance of Customer Support and Customer Experience.
As a senior leader, your strategic decisions directly shape your organization's success. There’s no manual for the challenges you face or the economic landscape you’re navigating.
Presenters
-
Leading Support Teams Through Change
Hayden Mills
Director of Customer Experience, Alloy | ex-hims, Dollar Shave Club -
Separating AI Hype from Reality in a Budget-Conscious World
Arturo Suarez Martin
Senior Director of Customer Success & GM PagerDuty Chile, PagerDuty | ex Rogue Wave Software and Canonical -
Practices to Empower CX to Deliver Real Business Results
Thaysa Starling
Founder, DEX | ex DiDi and 99 -
High Performance Strategies for Support Teams
Alisha Joseph
Founder of Savvy Service Pro | ex- Uber Freight & Grubhub -
Measuring What Matters to Create Experiences That Last
Nate Brown
Head of CX Advisory, Metric Sherpa | CX Accelerator, ex BMI -
Making Metrics Matter and Showing Impact To Your Organization
James Baldwin
Director of Customer Experience, Rewind | ex Change.org -
5 Tactics to Drive Business Value by Connecting Support and Product
Robert Armstrong
Director of Product Support and Customer Experience, Aya Healthcare | ex Microsoft & Frontline Education -
Designing Support Processes That Balance Efficiency and Empathy
Joseph Huisman
Independent Consultant | ex Swoogo & Procare Software -
Mastering the Art of Delivering Hard Truths to Senior Executives
Andrew Rios, MSML
Head of Customer Experience, Cityside Fiber & Founder of RIOS MGMT | ex Turntide Technologies -
Transforming Support into a Proactive Value Driver
Mykel Salomon
Global Support Director, XAPT | ex Office Depot & Burger King Corporation -
Advancing Your Career Beyond Customer Support Leadership
Philippe Mesritz
Chief Customer Officer, Fractal Exec | ex Mometive Software & Khoros -
How to Build Your CX Empire Using Nothing But Tables and Chairs
Sam Chandler
Director of Customer Success, Kustomer | ex Zendesk & Target
Sponsors
-
Horatio
-
Intercom
-
Zendesk
-
Syncly
Hotel
Stay at CitizenM Downtown Austin for SD Summit 2025
Make your stay during the SD Summit convenient and comfortable at CitizenM Downtown Austin.
Located in the heart of the city, this modern hotel offers the perfect blend of style and practicality, ensuring you’re well-rested for all the Summit activities.
Just a 5 minute walk away from our event venue, Capital Factory!
Special Booking Details:
Rate: $179 per night (excluding taxes).
Dates Available: March 17–22, 2025. Select any dates within this range that fit your travel plans.
Confirmation: Your total rate, including taxes, will be provided when you receive your booking confirmation