Support Driven is hosting a fireside chat event for Support Operations and we would love it if you join us! During this fireside, our speakers will discuss topics such as:

The Evolution of Support Operations with AI :

• In what ways can AI help tailor support experiences to individual customer needs?

• What are some potential pitfalls in using AI for personalization, and how can they be avoided?

• How will AI help us leverage customer data to provide more relevant and timely support?

• How is AI going to change Support Ops specifically?

  • Are there any new technologies or innovations on the horizon that could further transform support ops?

Balancing AI and Human Interaction in Support :

• How can organizations handle situations where AI solutions fall short or encounter limitations?

• What are the key skills and knowledge areas that support agents need to effectively use AI tools?

• How should training programs be designed to help agents integrate AI into their workflow?

Measuring the Impact of AI on Support Quality :

• How can organizations ensure that AI systems continue to evolve and adapt to changing customer needs?

• What role does regular evaluation and adjustment play in maintaining high-quality support?

• How can support teams and AI systems be aligned to keep pace with emerging customer expectations and technological advancements?

Enjoy this topic? Be sure to check out the following resources that may interest you as well!

• Our Salary Database helps fellow customer service folks get paid the money they deserve - please contribute your salary to our invaluable database by filling out this quick survey! Once complete, you'll get access to the data as well!

Can’t make it live, no worries register above and we will send you the link afterwards!