Support Driven is hosting a fireside chat event for Zendesk and we would love if you join us! During this fireside, our speakers will discuss topics such as:

• Analytics and training:

  • How can Zendesk's reporting and analytics tools be utilized to identify areas for improvement in the agent experience and track progress over time?

  • What role does ongoing training and support play in maximizing the effectiveness of Zendesk for agents, and how can organizations ensure that their teams are equipped with the necessary skills and knowledge?
    

• Challenges:

• What are some common pitfalls or challenges that organizations may encounter when implementing or using Zendesk to optimize the agent experience, and how can these be mitigated?
  

• Efficiency and Optimization:

• How can businesses leverage Zendesk's features and capabilities to streamline agent workflows and enhance their overall experience?

• What are some best practices for configuring Zendesk's ticketing system to optimize agent efficiency and ensure timely resolution of customer inquiries?

• In what ways can Zendesk's automation features, such as macros and triggers, be harnessed to automate repetitive tasks and free up agents to focus on more complex customer issues
  

Enjoy this topic? Be sure to check out the following resources that may interest you as well!

• Our Salary Database helps fellow customer service folks get paid the money they deserve - please contribute your salary to our invaluable database by filling out this quick survey! Once complete, you'll get access to the data as well!

Can’t make it live, no worries register above and we will send you the link afterwards!