SUPPORT DRIVEN EXPO

Las Vegas, NV - August 10 - 12, 2025 - UNLV

What is Support Driven Expo?

6 tracks full of focused sessions that you and your team can mix and match to customize a program that best suits your needs:
Talk sessions presented by practitioners with hands-on experience from the Support Driven community
Every session is screened to help you learn - no sales demos and no product pitches
Designed to help you learn from presenters and attendees in a safe environment that facilitates deeper conversations about your challenges and ideas

Get Tickets

Latest Updates

Speakers Announced

We had a wonderful group of submissions from our CFP and we are so excited to announce our amazing speakers! Be sure to check out who you can expect to see in Vegas.

Click Here
Tickets on Sale

Tickets are on sale now, be sure to click the link below to check out our different options - you can fin everything from buying group packages to recordings of the talks!

Purchase Here
Hotel Booking Open

Hotel booking is open, and our featured speakers are live! Check out the latest updates from party RSVPs to volunteer spots and sneak peeks at the talks, it’s all here in one place.

Click Here
Welcome Party

Come join us on August 10, at Champagne's Cafe! Not only is it a great time to meet fellow attendees, but you can pick up your registration badge as well.

RSVP Here

2025 Event Agenda

*all times in Pacific

Sunday, August 10

6:30 AM - 9:00 PM - Pickleball at Sunset Park (Respond here)

4:30 PM - 6:30 PM - Welcome Party @Champagne's Cafe

8:30 PM - 10:00 PM - Pickleball at Sunset Park

Monday, August 11

8:00 AM - Doors Open for Registration

9:00 AM - 9:20 PM - Opening Keynote (2½ Years Later: Lessons from Building an AI Agent for CS)

9: 00 AM - 12:00 PM - Programming Sessions

12:00 PM - 2:00 PM - Break for Lunch

12:00 PM - 2:00 PM - Cotera Community Lunch (RSVP Here)

12:30 PM - 1:30 PM - Lunch and Learn (Hosted by Horatio)

2:00 PM - 4:20 PM - Programming Sessions

Tuesday, August 12 -

6:30 AM - 8:00 PM - Pickleball at Sunset Park

8:00 AM - Doors Open

9:00 AM - 12:00 PM - Programming Sessions

11:00 AM - 12:00 PM - AI Review session - Build Your Action Plan From Two Days of Insights

12:00 PM - 1:00 PM - Closing panel - Future-Proofing Support Careers in the AI Era

8:30 PM - 10:00 PM - Pickleball at Sunset Park

*Detailed schedule is available here.

Wednesday, August 13 -

6:30 AM - 9:00 PM - Pickleball at Sunset Park
*Please respond here if you're planning to participate in these Pickleball sessions, so we know to look out for you + share which court number we'll be at.

Get Tickets

Presenters

Scale your VOC Program from manual tagging to AI

Rebecca Blount | Associate Director, Customer Strategy & Operations at Coterie
Leveraging Support Archetypes to Transform AI Skeptics into Advocates

Phoebe Killick | Senior CS Specialist at Front
Prompt Engineering for Customer Support: Best Practices and Learnings

Michael Fester | Co-Founder of 14.ai
AI and the Heart of Career Growth

Tamara Wall | Head of Support at Common Room
Humans with AI brain

Megha Rawat | Head of Support at DevRev
AI Won’t Replace You – But Agents Who Use AI Will

April Troester | Chief Customer Officer at Wysh
Fostering an Experimentation Mindset to Teach AI Skills

Mariena Quintanilla | CEO and Founder of Mellonhead
Scaling and Automating Support, the Zapier Way

David Janssen | Team Lead, Global Support at Zapier
How to 10x your AI agent performance

Rahul Asati | CTO & Co-founder of Atlas
AI-led QA Insights

Emiliano Rodríguez-Wyler | Senior Account Executive at Zendesk
Project Management Skills That Make You Stand Out

Erica Seamster | Support at GIPHY
From Laid off to Lit Up

Jen Burton | Founder of Upper Righters, Inc
The Gift of Feedback

Kirsten Penaloza | VP of Client Experience at Scale to Win
What a Medical Residency Can Teach Us About Support Growth

Chrissy Chavez | Technical Support Specialist at Help Scout
AXIS - Beyond CES, A New Score for AI's Customer Support Impact

Kenji Hayward | Senior Director of Customer Support at Front
Unlocking the Missing Last Mile in Your CX Strategy

Adam Boelke | Founder & Managing Partner at Alignment Advantage Group
Why the Best CX Leaders Think Like Waiters

Leanna Olbinsky | Head of Customer Experience at SkillCat
The Beings & the Bots: The Role of Humans in an AI CX World

Abbey Sparks | Global Director of Client Success at Boldr
Customer Value Journey: Mapping It. Operationalizing It. Transforming CX.

Yoram Baltinester | Customer Success Strategy & Operations at Bonterra
Why Your Customers Really Cancel

Clay Telfer | Customer Success Director & Founder of Churnbreaker Consulting
Your Support Queue Is a Goldmine of Untapped Insights

Sandeep Kaur | Ops & Logistics Lead at Automattic
How Voice of Customer Became My Enterprise Superpower

Lala Mamedov | Founder and Principal Consultant at The Support Strategy
How to Scale CX Like a Startup That Actually Gets It

Hilary Dudek | Head of Customer Experience at Gamma
Taming Tool Sprawl with Notion

Dianmarie De Jesus | Content Program Manager, Internal Documentation at Notion
Vibe Support - A Riff on Vibe Code

Dan Sahar | Co-founder of Guidde
Unlocking Generative AI’s Potential with KM

David Kay | Principal at DB Kay & Associates Inc
Close the Information Gap with a Stellar Communication Strategy

Cora Van Leeuwen | Support Specialist & Knowledge Expert at YNAB
Aligning All Post-Sales Teams to Feed the AI Bot

Francoise Tourniaire | Owner and Principal of FT Works
Change your life with Article types

Maring Eberlein | Content Strategist and Support Champion at MFrances Consulting
Remote-First Support Training That Scales

Josh Carpenter | Senior Director, Customer Support at Arkestro
Things I wish I had known as a Support Manager

Grace James | Principal Program Manager, Strategic Programs at Intercom
Rethinking CX Hiring Through Product Affinity

Funmi Ajala | Head, Customer Support & Digital Operations at Hugo
The Art & Science of Managing a Small Customer Support Team

Kevin Zyskowski | Chief Executive Officer at CertainlyCx & RavenCx
Creating Calm in the Chaos of Reactive Work.

Zorah Mardesich | Customer Support Manager at PagerDuty
Even Your Support Team Needs Support

Val Quinn | Senior Manager, Customer Support at Vimeo
The People-First Approach to Incident Management

Kat Gaines | Sr. Manager, DevRel and Community at PagerDuty
Make Them Listen. Be Impossible to Ignore.

Ty Givens | Founder & CEO of CX Collective
From Insight to Action w/ the EASI Matrix

Chris Carter | Founder / Principal Consultant at Drivetrain Solutions
Getting the Green Light to Hire Humans

Lexi Horn | Director Customer Experience at Calming Co
Snappy solutioning by building tools with ChatGPT

Peter Peckarsky | Strategy & Enablement at GoFundMe
New to Outsourcing? How not to mess it up

Nadira Garufi | Director Of Customer Service and Operations at Horatio
QA Is a Mess Everywhere but Here’s What’s Working

Jen Weaver | Head of Customer Engagement at Tettra
Scaling Leadership with Coaching

Anna Fink | Software Support Team Coach at Infinite Campus
Building a CX Operations Team with no dedicated headcount

Andrew “Coach” Rios | Head of customer experience at Cityside Fiber
Less Typing, More Solving with Video AI Workflows

Sachin Lad | Chief Technology Officer at Zight
Your AI Is Frustrating Customers—Here’s How to Fix It

Anuj Shah | CEO & Co-Founder at Averas AI
Beyond the Queue: The New Roles Shaping the Future of CX

Susana de Sousa
The Service Analytics Is Broken

Marcel Barrera | CSO & Co-Founder of serviceMob Inc.
How Support Operations Can Thrive During the Holiday Rush

Rita Saoud | Senior Vice President at Horatio
Knowledge + AI Strategy for Solo and Small Teams

Sara Feldman | Director of Member Engagement at Consortium for Service Innovation
Practical AI for Support Teams in 2025

Prem Viswanathan | CTO & Co-Founder of SwiftCX
Why most AI projects fail — and how to avoid that fate in your Support Organization

Josh Solomon | Vice President of Sales & General Manager at Ask-AI
Creating brand love in customer support that AI can’t Automate

Ryan Wang | Co-founder/CEO of Assembled
CX Isn’t enough: Driving business impact by integrating customer data, stakeholder management, and Scrum

Thaysa Starling | Founder of DEX
Share a Coke. Get a job.

Sam Chandler | Director of Customer Success, Commercial at Kustomer
WFM 101: Goal Setting, Strategies, and Outcomes

Sam Dehart | Support at Assembled
Build or Buy AI?

Chris Naco | CPO of DevRev

Brought to you by

The community dedicated to Customer Support as a career.

2025 Sponsors

Interested in becoming a sponsor? Send us an email: community-marketing@supportdriven.com. We’d love to chat!

Fin is an AI customer service agent by Intercom that delivers high-quality answers and resolves complex queries across any help desk. It's built to outperform competitors and boost support efficiency at scale.

Horatio is a tech-enabled customer support outsourcing firm that provides handpicked teams to help businesses scale. It handles support so companies can focus on what they do best.

LaunchBrightly automates the process of capturing, styling, and updating product screenshots for help centers. It helps support teams keep visuals high-quality, on-brand, and always up to date.