Exploring Customer Support as a Value Driver
A dedicated in-person conference for Heads of Support and Senior Leaders in Customer Support and Customer Experience.
October 9 - 10, Chicago
TeamWorking
20 N Upper Wacker Drive, Suite 1200 Chicago IL 60606
Learn with leaders who are helping their organizations grow and understand the value of Customer Support and Customer Experience.
As a senior leader, you play a direct strategic role in your organization's success. There's no textbook for the work you do or the current economic realities you're navigating.
Presenters
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Redefining the Value of Support in Your Organization
Meg Christman
Vice President of Member Experience - Wild Alaskan Company -
Customer Support as Your Secret Weapon for Competitive Advantage
Kenji Hayward
Senior Director Customer Support - Front -
Aligning Growth and Quality in Customer Support
Iryna Shevelova
Customer Support Team Manager - Grammarly -
How to Position Yourself for Your Next Senior Leadership Role
Hilary Dudek
Head of Customer Experience - Gamma
prev Sana, Handshake -
Uniting Customer Support, Sales, and Marketing to Delight Your Customers
Justin Grenier
Vice President of Client Services - Articulate -
Why Support Leaders Don't Understand the Business of SaaS and What to Do About It
Neil Smith
VP of Technical Support - Iterable -
Close the Gap with Product and Fuel Growth
Chrissy Seybald
Senior Manager - YNAB -
Driving Growth and Unlocking Your Team's Potential
Jessica Gardner
Support Operations Lead - Automattic/WooCommerce -
How to Illuminate Invisible Work to Communicate Organizational Value
Samantha O’Neil
Senior Manager - Muck Rack -
Making The Case: A Framework for Persuasive Business Cases
Mariena Quitanilla
CEO - Mellonhead
prev Foursquare -
The Power of Authenticity and How to Achieve It
Michelle McGowan
Senior Manager - Rocket Money -
Document and Measure your Employee Experience to Drive Exceptional Customer Experiences
EJ Thomas
Partner and User Support Manager - ITHAKA -
Uniting Revenue and CX for Client Impact
Greg Collins
Vice President Revenue - Boldr -
Mastering Delegation: Elevate and Empower Your Team
Reagan Helms
VP of Customer Experience - Planning Center
Sponsors
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Front
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Boldr
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Kodif
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Slido
Attending Companies
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Front
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Boldr
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Kodif
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Articulate Group
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Slido
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Automattic
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Gamma
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Grammarly
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Iterable
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Mellonhead
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Rewind
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Rocket Money
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Snowplow
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StashStock
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Bitly
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YNAB
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Syncio
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TealHQ
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Benchling
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Planning Center
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Wild Alaskan Company
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DreamHost
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Launch Brightly
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Rogue Amoeba Software
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Glide