Support Driven Leadership Summit

Exploring Customer Support as a Value Driver

A dedicated in-person conference for Heads of Support and Senior Leaders in Customer Support and Customer Experience.

October 9 - 10, Chicago

TeamWorking
20 N Upper Wacker Drive, Suite 1200 Chicago IL 60606

Learn with leaders who are helping their organizations grow and understand the value of Customer Support and Customer Experience.

As a senior leader, you play a direct strategic role in your organization's success. There's no textbook for the work you do or the current economic realities you're navigating.

Presenters

Redefining the Value of Support in Your Organization

Meg Christman
Vice President of Member Experience - Wild Alaskan Company
Customer Support as Your Secret Weapon for Competitive Advantage

Kenji Hayward
Senior Director Customer Support - Front
Aligning Growth and Quality in Customer Support

Iryna Shevelova
Customer Support Team Manager - Grammarly
How to Position Yourself for Your Next Senior Leadership Role

Hilary Dudek
Head of Customer Experience - Gamma
prev Sana, Handshake
Uniting Customer Support, Sales, and Marketing to Delight Your Customers

Justin Grenier
Vice President of Client Services - Articulate
Why Support Leaders Don't Understand the Business of SaaS and What to Do About It

Neil Smith
VP of Technical Support - Iterable
Close the Gap with Product and Fuel Growth

Chrissy Seybald
Senior Manager - YNAB
Driving Growth and Unlocking Your Team's Potential

Jessica Gardner
Support Operations Lead - Automattic/WooCommerce
How to Illuminate Invisible Work to Communicate Organizational Value

Samantha O’Neil
Senior Manager - Muck Rack
Making The Case: A Framework for Persuasive Business Cases

Mariena Quitanilla
CEO - Mellonhead
prev Foursquare
The Power of Authenticity and How to Achieve It

Michelle McGowan
Senior Manager - Rocket Money
Document and Measure your Employee Experience to Drive Exceptional Customer Experiences

EJ Thomas
Partner and User Support Manager - ITHAKA
Driving Client Impact with CX and Revenue Teams

Greg Collins
Vice President Revenue - Boldr
Driving Client Impact with CX and Revenue Teams

Deborah Hamill
VP of People - Boldr
Mastering Delegation: Elevate and Empower Your Team

Reagan Helms
VP of Customer Experience - Planning Center
Scaling Customer Support Operations: Leveraging AI for Seamless Growth - Panel

Andrea Silas
Vice President of Technical Support - Dreamhost
Scaling Customer Support Operations: Leveraging AI for Seamless Growth - Panel

Chyngyz Dzhumanazarov
CEO - Kodif
How To Align Your Support Teams to Revenue Metrics That Matter - Panel

Nicholas Erickson
Sr Systems Architect, Support Experience - Pinterest
Driving Client Impact with CX and Revenue Teams

Katie Klinzing
Fintech and Operations Leader