Episode 13 – Heidi Craun on Supporting Millions of Users with Usability Testing

Written By Guest User

In this episode, Heidi Craun shares how her small team supports millions of users on the mobile Expedia apps through usability testing. Highlights include: How the support team got started with usability testing Learning usability testing The different types of usability they conduct How the results of the tests influence product and support.

Guest User
Previous

Episode 14 – Shervin Talieh on the Problem with Post Service Surveys
Next

Episode 12 – Kathleen Rouse on Collecting and Sharing Stories