Support Driven hosted a fireside chat event for Career Development - register above to check out the recording, where our speakers discussed things such as:

• Understanding the Role of Customer Experience (CX) Professionals

  • What are the core responsibilities and duties of CX professionals in the Software as a Service (SaaS) industry?

  • How do Customer Support and Customer Success roles intersect within the realm of CX, and what are the primary differences between them?
    

• Transferable Skills and Experiences for Success in CX Roles

  • How can individuals leverage their past experiences and skills from non-CX roles to excel in Customer Support or Customer Success positions?

  • What are some key attributes and qualities that hiring managers look for when recruiting for CX roles, and how can candidates effectively highlight these traits during the application process?

  • In what ways can experiences such as teaching, handling complaints, troubleshooting technical issues, and managing priorities translate into valuable skills for CX professionals?

• Strategies for Finding and Securing CX Job Opportunities:

  • What resources and platforms are available for individuals seeking CX job openings, and how can candidates effectively navigate these channels to identify relevant opportunities?

  • How important is it for candidates to tailor their resumes and cover letters to highlight their transferable skills and alignment with the specific requirements of CX roles?
    

Enjoy this topic? Be sure to check out the following resources that may interest you as well!

• Our Salary Database helps fellow customer service folks get paid the money they deserve - please contribute your salary to our invaluable database by filling out this quick survey! Once complete, you'll get access to the data as well!